Leslie L. Fulgham
Waller,Texas
Summary
Motivated and driven leader with 30 years of experience in mentoring and developing new employees. Experience in developing professional growth programs including new hire onboarding. Twenty plus years of experience in leadership positions including the responsibility of ensuring the growth and development of direct reports at the level of first line leadership to executive management of a 250 plus employee operation overseeing a multi-million-dollar operating budget.
Overview
33
33
years of professional experience
1
1
Certification
Work History
WCCS Deployed Claim Specialist
State Farm Insurance Companies
12.2021 - Current
- Deployed field claims specialist responsible to evaluate and complete handling of insurance claims while providing each customer with a Remarkable experience
- Readily assist leadership with mentoring and developing New-To-Role members
- Perform efficiently on deployed operations with little to no supervision
- Respond promptly to leadership for assistance with time sensitive complex claim handling and customer recovery opportunities.
Assistant Fire Chief - Emergency Operations
Harris County Emergency Services District No. 48 Fire Department
08.2015 - 11.2018
- Develop hiring and training programs for newly created fire department
- Establish and oversee a multi-million-dollar operating budget to provide efficient and safe services with 250 plus employees
- Mentor middle and first line leaders with a focus on servant leadership skills, inspiring their personal and professional growth
- Successfully oversee growth of the Training Division to provide certification training in all disciplines under the state fire commission, a first for any regional training center
- Delicately handle investigations related to employee conduct, with accurate documentation as required, to provide opportunities for coaching, counseling, suspension, and when necessary, termination.
Captain
City of Houston Fire Department
07.1990 - 03.2014
- First line leader responsible for between 3 and 15 employees depending on the current assignment
- Successfully create and implement training curriculum and program to meet new FAA Standards
- Manage multi-million-dollar budget for operations, training and logistics.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
Education
Other - Fire Science and Emergency Management
Columbia Southern University
Orange Beach, Alabama12.2021
Other - Paramedic
San Jacinto Community College
Pasadena, Texas12.1989
Skills
- Weather and Catastrophe Claims Adjusting - 4 years
- Mentoring and Developing New Employees - 10 years
- Developing and Implementing Multi-Million Dollar Budgets - 10 years
- Creating and Implementing Professional Development Programs - 10 years
- Assisting Vendor with Development Implementation of New Payroll Program - 4 years
- Compliance Management
- Crisis Intervention
- Effective Leadership
- Team Collaboration
- Interpersonal Communication
- Positive Reinforcement
Certification
Certified Fire Executive
Paramedic
Fire Instructor II
Timeline
WCCS Deployed Claim Specialist
State Farm Insurance Companies
12.2021 - Current
Assistant Fire Chief - Emergency Operations
Harris County Emergency Services District No. 48 Fire Department
08.2015 - 11.2018
Captain
City of Houston Fire Department
07.1990 - 03.2014
Other - Fire Science and Emergency Management
Columbia Southern University
Other - Paramedic
San Jacinto Community College
Certified Fire Executive
Paramedic
Fire Instructor II
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