Brooke Smith
Cedar Grove,TN
Summary
Dynamic and compassionate healthcare professional with a proven track record at West TN Healthcare. Specializes in clinical venipuncture skills and excels in effective collaboration, ensuring high patient satisfaction and care. Demonstrated expertise in HIPAA standards and patient appointment planning, significantly enhancing operational efficiency and patient experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cosmetologist
Velvet Rose Hair Studio
2024.09 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
Medical Assistant
NorthSide Medical
2022.04 - 2023.01
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Phlebotomist
West TN Healthcare
2020.05 - 2021.03
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Education
Cosmetologist License - Cosmetology
Arnolds Beauty School
Milan TN2024-04
High School Diploma -
Liberty Technology School
Jackson TN2017-05
Skills
- Effective Collaboration
- Proficient in HIPAA Standards
- Clinical Venipuncture Skills
- Positive Interpersonal Skills
- Patient Appointment Planning
- Knowledge of Order of Draw Procedures
- Attentive Communication
Certification
- Infection Control and Sterilization Certificate – Barbicide® or similar organizations.
- Cosmetology License - [State] Board of Cosmetology.
- Bloodborne Pathogens Standard Training Certificate – Occupational Safety and Health Administration (OSHA).
- First Aid Certification – American Red Cross or American Heart Association.
Timeline
Cosmetologist
Velvet Rose Hair Studio
2024.09 - Current
Medical Assistant
NorthSide Medical
2022.04 - 2023.01
Phlebotomist
West TN Healthcare
2020.05 - 2021.03
Cosmetologist License - Cosmetology
Arnolds Beauty School
High School Diploma -
Liberty Technology School