Brooke Smith
Chickamauga,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Skilled at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Insurance Follow-Up Specialist
Mountain Management Services (CHI Memorial)
Chattanooga, Tennessee
01.2002 - 05.2005
- Reviewed insurance claims for accuracy and completeness.
- Updated patient accounts in electronic health record systems.
- Monitored pending claims to ensure timely follow-up actions.
- Followed up with insurance carriers regarding claim status of unpaid or rejected claims.
- Ensured that all documentation was accurate and complete prior to submitting claims for payment consideration by the insurance company.
- Identified discrepancies in patient accounts and resolved them in a timely manner.
- Reviewed patient accounts and updated insurance information in the system.
Customer Service Representative
Mountain Management Services (CHI Memorial)
Chattanooga, Tennessee
06.1999 - 01.2002
- Responded to customer inquiries via phone.
- Resolved customer complaints through effective communication and problem-solving.
- Documented customer interactions accurately in the system.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conducted regular follow-up calls with customers after resolving their issues.
- Refiled medical insurance claims to insurance companies.
Education
High School Diploma -
LaFayette High School
LaFayette, GA05-1999
Skills
- Claims processing
- Insurance verification
- Health insurance knowledge
- Time management
- Medical billing proficiency
- Data entry efficiency
- HIPAA compliance
- Medical billing
- Follow-up procedures
- Customer relations
- Computer skills
Timeline
Insurance Follow-Up Specialist
Mountain Management Services (CHI Memorial)
01.2002 - 05.2005
Customer Service Representative
Mountain Management Services (CHI Memorial)
06.1999 - 01.2002
High School Diploma -
LaFayette High School