Brooke Smith
Wisconsin Dells
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Worker
The Pickled Cowboy
05.2022 - 11.2023
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized inventory displays, ensuring products were easily accessible to customers.
- Processed transactions efficiently, handling cash and electronic payments accurately.
- Monitored store cleanliness and organization, contributing to a welcoming atmosphere for shoppers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Server
Paul Bunyans
05.2023 - 07.2024
- Developed strong rapport with regular customers, enhancing guest loyalty and satisfaction levels.
- Adapted quickly to fast-paced environments, demonstrating flexibility during peak service hours.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
Server
IHOP
08.2025 - Current
- Provided exceptional customer service in fast-paced environment.
- Maintained cleanliness and organization of dining area and tables.
- Adapted quickly to changing situations during peak hours.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Diploma -
Wisconsin Dells High School
Wisconsin Dells, WI05-2022
No Degree -
Chippewa Valley Technical College
Eau Claire, WISkills
- Strong work ethic
- Exceptional customer service
- Time management
- Patient care excellence
- CNA certification
- CPR certification
- Dependable and responsible
- Calm under pressure
- Organizational skills
Certification
- CNA - Certified Nursing Assistant
- CPR
- BLS - Basic Life Support
Timeline
Server
IHOP
08.2025 - Current
Server
Paul Bunyans
05.2023 - 07.2024
Retail Worker
The Pickled Cowboy
05.2022 - 11.2023
High School Diploma -
Wisconsin Dells High School
No Degree -
Chippewa Valley Technical College