Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooke Smithley

Williamsburg,VA

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Amber Ox Public House. Proven ability to enhance guest engagement and streamline operations, while maintaining attention to detail. Recognized for mentoring new staff and delivering memorable dining experiences, ensuring customer satisfaction and loyalty. Trained in almost every position in the workplace.

Overview

3
3
years of professional experience

Work History

Server, Host, Expeditor, Trainer

Amber Ox Public House
12.2023 - Current
  • Conducted assessments to evaluate trainee performance and identify areas for improvement.
  • Mentored new trainers, providing guidance on instructional techniques and best practices.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Delivered exceptional customer service, ensuring a positive dining experience for all guests.
  • Managed multiple tables efficiently, prioritizing tasks to enhance service speed and quality.
  • Greeted and seated guests, ensuring prompt service and positive first impressions.

Greeter, Server, Stocker

Smokehouse Busch Gardens
04.2023 - 03.2024
  • Greeted and welcomed guests, creating positive first impressions and enhancing customer experience.
  • Managed food and beverage orders efficiently, ensuring accuracy and timely delivery.
  • Balanced multiple priorities simultaneously during busy periods without sacrificing attention to detail or quality of service provided.
  • Adhered to strict hygiene standards while handling food items, maintaining the safety and well-being of customers at all times.

Ice Cream Server

City Center Icecream
05.2022 - 08.2022
  • Provided excellent customer service by efficiently taking orders and addressing customer inquiries.
  • Prepared and served a variety of ice cream flavors, ensuring consistency in presentation and quality.
  • Maintained cleanliness of workstations and equipment, adhering to health and safety standards.
  • Assisted with inventory management by monitoring stock levels and restocking supplies as needed.
  • Collaborated with team members to ensure smooth operations during peak hours, enhancing overall efficiency.
  • Greeted incoming customers and provided reliable, friendly customer service.

Education

Associate of Applied Science - Social Science

Thomas Nelson Community College
Williamsburg, VA
06-2026

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Food running
  • Attention to detail

Timeline

Server, Host, Expeditor, Trainer

Amber Ox Public House
12.2023 - Current

Greeter, Server, Stocker

Smokehouse Busch Gardens
04.2023 - 03.2024

Ice Cream Server

City Center Icecream
05.2022 - 08.2022

Associate of Applied Science - Social Science

Thomas Nelson Community College

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