Brooke Spratt
Big Pine,CA
Summary
I am a strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. I was and still am a dedicated team player with exceptional people-pleasing, physical and CRM-related skills and capabilities. Thoroughly versed in various brands, prices and ingredients. Committed to maintaining positive, friendly relationships with customers. Resourceful understanding of retail environment to assist, fulfill and resolve customer inquiries.
Overview
5
5
years of professional experience
Work History
Gas Station Clerk
Chevron
Big Pine,, California
11.2024 - Current
- Collected payments for dispensed gas and tendered change or receipts to customers.
- Sold store items and vehicle services to customers.
- Checked personal identifications during alcohol and tobacco sales.
- Operated cash register to process transactions accurately and efficiently.
- Maintained cleanliness of store by sweeping floors, wiping counters and restocking shelves.
- Maintained work area and kept cash drawer organized.
- Built and maintained productive relationships with employees.
- Built relationships with every customer that came through our store
Bus Driver
Eastern Sierra Transit
Bishop, CA
04.2024 - 09.2024
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
- Upheld strict DOT reporting records for trips, vehicles and notable incidents.
- Provided courteous customer service while answering questions regarding routes and schedules.
- Kept accurate logs of all deliveries and trips.
- Collected fares and provided route updates and schedule information.
- Assisted elderly or disabled passengers with boarding and disembarking from the bus.
- Used GPS navigation to follow routes and avoid potential construction or traffic delays.
- Operated wheelchair lifts as needed to assist passengers with special needs onto the bus safely.
- Greeted customers in a friendly manner when boarding the bus.
Barista
Starbucks
Bishop, CA
05.2023 - 01.2024
- Coordinated with suppliers to ensure timely delivery of fresh coffee beans and other supplies.
- Collected payments and provided accurate change.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Restocked product displays based on demand and projected sales.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
Front Desk Agent
Vagabond Inn
Bishop, CA
02.2022 - 04.2023
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Responded to inquiries and room requests made online, by phone and via email.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Stayed current on local attractions and special events to help guests with entertainment options.
- Managed cash drawer responsibly throughout shift.
- Inputted guest information into computer system accurately and securely.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
Courtesy Clerk/Starbucks Barista
Vons Grocery Store
Bishop, CA
07.2020 - 09.2021
- Engaged customers with proactive strategies to understand needs and develop successful solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Operated cash register, collected payments and provided accurate change.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Described menu items to customers and suggested products based on stated preferences.
- Escorted customers to desired merchandise location.
Education
High School Diploma -
Palisade Glacier High School
Big Pine, CA06.2022
Skills
- Customer Service
- Customer assistance
- Store maintenance
- In-store support
- Customer relations
- Greeting guests
- Multi-line phone systems
- Cash transactions
Timeline
Gas Station Clerk
Chevron
11.2024 - Current
Bus Driver
Eastern Sierra Transit
04.2024 - 09.2024
Barista
Starbucks
05.2023 - 01.2024
Front Desk Agent
Vagabond Inn
02.2022 - 04.2023
Courtesy Clerk/Starbucks Barista
Vons Grocery Store
07.2020 - 09.2021
High School Diploma -
Palisade Glacier High School