Adept at leading teams and enhancing customer relations, I significantly improved store operations at 5.11 Tactical. Skilled in problem-solving and multitasking, my approach combines rigorous policy enforcement with a friendly demeanor, ensuring both fiscal responsibility and a positive, productive learning environment. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Hi, I’m
Brooke Steib
Retail Manager
Las Vegas,NV
Summary
Overview
8
years of professional experience
Work History
5.11 TacticalClarksville, TN
Store Manager
05.2021 - 04.2026
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Able to balance over 50 phone calls a day between In-person interactions of 50-300 a day.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
5.11 TacticalClarksville, TN
Assistant Store Manager
08.2020 - 03.2021
Job overview
- Supervised daily store operations to ensure efficient workflow and optimal customer service.
- Trained and developed staff on sales techniques and product knowledge to enhance team performance.
- Implemented inventory management systems to streamline stock control and reduce discrepancies.
- Analyzed sales data to identify trends, informing strategic decisions for promotional activities.
5.11 TacticalLas Vegas, NV
Shift Leader
05.2018 - 08.2020
Job overview
- Supervised daily operations, ensuring team adherence to safety and quality standards.
- Trained and mentored new staff on operational procedures and best practices.
- Streamlined workflow processes to enhance efficiency and reduce downtime.
- Conducted regular performance evaluations, providing constructive feedback to team members.
Sunshine Daycare CenterCedar City, UT
Co-Lead Preschool Teacher
03.2020 - 08.2020
Job overview
- Enhanced student learning by incorporating hands-on activities and collaborative projects in lesson plans.
- Supported diverse learners through differentiated instruction, meeting individual needs and promoting academic growth.
- Maintained accurate records of attendance, behavior, and academic performance for each student, ensuring timely intervention when necessary.
- Established clear expectations and procedures, ensuring a safe and productive learning environment.
Education
Cedar City HighschoolCedar City, UT
High School Diploma
University Overview
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Team Leadership
- Friendly and Positive
- POS Systems
- Policies and Procedures
- Work Planning and Prioritization
- Documentation And Reporting
- Lesson Planning
References
References
Ryan Huml : 5.11 District Manager
Phone : 1 (815) 403 - 6125
Cory LeFevre : Store Manager
Phone : 1 (702) 656-0688
JayJ Hulet : Daycare Director (owner)
Phone : 1 (435) 574-8690
Montana Knutson : Assistant store manager
Phone : 1 (931) 896 - 5810
Timeline
Store Manager
5.11 Tactical
05.2021 - 04.2026
Assistant Store Manager
5.11 Tactical
08.2020 - 03.2021
Co-Lead Preschool Teacher
Sunshine Daycare Center
03.2020 - 08.2020
Shift Leader
5.11 Tactical
05.2018 - 08.2020
Cedar City Highschool
High School Diploma