Brooke Tait
Friendswood,Texas
Summary
Results-oriented Inside Sales Associate with proven success in exceeding sales targets and providing exceptional customer service. Skilled in building strong client relationships and driving revenue growth. Excellent communication and negotiation abilities.
Overview
15
15
years of professional experience
Work History
New Equipment Sales Coordinator
Briggs Equipment
08.2025 - Current
- Coordinated sales activities to enhance communication between departments and improve workflow efficiency.
- Managed customer inquiries and provided timely responses, ensuring high levels of satisfaction.
- Developed and maintained accurate sales reports using CRM software to track performance metrics.
Inside Sales Associate
Sunstate Equipment
02.2024 - 08.2025
- Collaborated with cross-functional teams to ensure seamless communication and delivery of products/services.
- Process all orders for rentals and create contracts and pick up tickets when the customer off rents the units.
- Dispatched our drivers to pick up and deliver industrial equipment.
Claims Representative
Ryder
07.2023 - 02.2024
- Demonstrated ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment.
- Processed claims to repair Ryders rental and lease units.
- Worked with the vendors to get units repaired and back in service as quickly as possible.
- Worked with the location representatives to ensure units were repaired and back at their location as quickly as possible.
Rental Management Trainee
Ryder
05.2021 - 07.2023
- Collaborated with sales and operations teams to optimize rental processes and increase revenue.
- Processed all rental contracts and maintained the yard.
- Worked with the shop to ensure down units were repaired as quickly as possible.
Rental Coordinator
Bobcat of Houston
07.2020 - 02.2021
- Managed rental process for events, coordinating logistics and client needs.
- Maintained the yard and processed in new equipment.
Rental Coordinator/Customer Service Representative
Lance Rental
06.2019 - 01.2020
- Managed rental reservations and provided exceptional customer service to clients and vendors.
- Coordinated logistics for equipment rentals and maintained inventory accuracy for efficiency.
- Resolved customer inquiries and issues promptly to ensure satisfaction and loyalty.
Admissions Assistant Sr
Lamar University
02.2017 - 06.2018
- Managed applicant files and admissions communications with attention to detail and confidentiality.
- Collaborated with admissions team on special projects to improve recruitment and retention efforts.
- Conducted interviews and provided information on program offerings to potential students.
Full Service Representative
Five Point Credit Union
06.2016 - 02.2017
- Managed customer accounts, processed orders, and resolved inquiries, ensuring customer satisfaction.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Trained and mentored new team members on product knowledge and service standards.
Customer Advocate
Speedy Cash
08.2010 - 06.2016
- Resolved complex customer issues promptly and professionally to ensure positive resolutions.
- Collaborated with cross-functional teams to address customer feedback and implement process improvements.
- Implemented proactive outreach strategy, resulting in increased customer satisfaction and loyalty.
Education
Bachelor of General Studies -
Lamar University
Beaumont, Texas01.2016
Skills
- Sales techniques
- Communication
- Customer service
- Relationship building
- Time management
- Problem-solving
Timeline
New Equipment Sales Coordinator
Briggs Equipment
08.2025 - Current
Inside Sales Associate
Sunstate Equipment
02.2024 - 08.2025
Claims Representative
Ryder
07.2023 - 02.2024
Rental Management Trainee
Ryder
05.2021 - 07.2023
Rental Coordinator
Bobcat of Houston
07.2020 - 02.2021
Rental Coordinator/Customer Service Representative
Lance Rental
06.2019 - 01.2020
Admissions Assistant Sr
Lamar University
02.2017 - 06.2018
Full Service Representative
Five Point Credit Union
06.2016 - 02.2017
Customer Advocate
Speedy Cash
08.2010 - 06.2016
Bachelor of General Studies -
Lamar University
Awards
Above and Beyond Award
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