Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Thoreson

Wheatfield,IN

Summary

Proven track record of enhancing customer satisfaction and loyalty at Ulta Salon, leveraging exceptional customer service and a detail-oriented approach. A quick learner and Indiana Licensed Cosmetologist, I excel in creating welcoming environments and boosting repeat business. My professional appearance and multitasking abilities have consistently improved client experiences and operational efficiency. Results-focused person dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.

Overview

3
3
years of professional experience

Work History

Hairstylist

Ulta Salon
12.2023 - Current
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.

Server

Blockhead Beerworks
11.2021 - 02.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Maximized table turnover rate by managing reservations and seating arrangements.

Server

Round The Clock
06.2021 - 11.2021
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.

Education

Cosmetology Licenses -

Paul Mitchell The School - Merrillville, IN, US
Merrillville, IN
11.2022

High School Diploma -

Kankakee Valley High School
Wheatfield, IN
05.2020

Skills

Exceptional customer service

Professional Appearance

Quick Learner

Detail-orientated

Indiana Licensed Cosmetologist

Timeline

Hairstylist

Ulta Salon
12.2023 - Current

Server

Blockhead Beerworks
11.2021 - 02.2022

Server

Round The Clock
06.2021 - 11.2021

Cosmetology Licenses -

Paul Mitchell The School - Merrillville, IN, US

High School Diploma -

Kankakee Valley High School

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Brooke Thoreson