Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Certification
Timeline
Generic

BRIANNA VAGO

Grand Rapids,MI

Summary

Dynamic cosmetologist with exceptional customer service expertise honed at HoneyBee Studio. Proven ability to build relationships and enhance client satisfaction through effective problem resolution and personalized hair health education. Detail-oriented and reliable, I excel in managing diverse client needs while delivering top-quality results in haircutting, coloring, and styling.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Hairstylist

Aarie Styles Salon
Ypsilanti, MI
04.2022 - Current
  • Developed strong customer service skills by providing excellent client consultations.
  • Created an inviting atmosphere by engaging in friendly conversations with customers.
  • Effectively managed time between multiple appointments to ensure customer satisfaction.
  • Delivered top-quality service for clients' cutting, coloring, and styling needs.

Season- CSR

Davids Bridal
Grand Rapids, MI
02.2025 - 04.2025
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered customer inquiries via phone, email, and chat.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Supported sales team members to drive growth and development.

Cancer support volunteer

Cancer Support Community
Ann Arbor, MI
09.2024 - 12.2024
  • Grew ability to work independently while completing assigned tasks without direct supervision.
  • Provided compassionate support to patients, offering a listening ear and thoughtful comforts like snacks to help them feel at ease.

Bridal consultant

The Wedding Shoppe
Berkley, MI
03.2024 - 07.2024
  • Created a positive shopping experience for customers by providing knowledgeable advice on wedding gowns, accessories, and other related items.
  • Developed excellent customer service skills while working as a bridal consultant, providing clients with information on available services and products.
  • Assisted in the selection of fabrics, colors, styles, and trims to ensure that the bride's vision was achieved.
  • Performed daily inspections of merchandise displays to ensure they were neat and presentable.
  • Handled financial transactions accurately ensuring accuracy in billing procedures.
  • Arranged and display merchandise to promote sales.

Cosmetologist

HoneyBee Studio
Dexter, MI
03.2018 - 04.2022
  • Demonstrated excellent customer service and communication skills while providing hair styling services to clients.
  • Maintained a clean work station throughout the day according to established guidelines.
  • Offered advice about products that would be beneficial for each individual client's needs.
  • Managed inventory of products and supplies necessary for successful salon operations.
  • Recommended and sold appropriate retail items.

Supervisor

Zingermans Delicatessen
Ann Arbor, MI
04.2015 - 02.2019
  • Trained new employees on company policies, procedures and work ethics.
  • Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
  • Delegated tasks to team members according to individual strengths.
  • Encouraged collaboration among team members through positive reinforcement techniques such as praise.
  • Assisted customers in selecting products according to their individual preferences while providing product knowledge information.
  • Demonstrated ability to efficiently manage barista staff and ensure high levels of customer service.

Education

Bachelor of Science (B.S.) - Radiation Therapy Candidate

Grand Valley State University
Grand Rapids, Michigan
01.2029

Associate in Science (A.S.) - Health Preperation

Washtenaw Community College
Ann Arbor, MI
08.2024

Skills

  • Quick learner
  • Detail-oriented professional
  • Business management
  • Teamwork and collaboration
  • Exceptional customer service
  • POS system operation
  • Effective problem resolution
  • Customer service
  • Reliability
  • Highlights and lowlights
  • Professional hair cutting for all genders
  • Relationship building
  • Hair Health Education

References

References available upon request

Volunteer Experience

Cancer Support Volunteer, Cancer Support Community, Ann Arbor, MI, 09/01/24, 12/01/24, Grew ability to work independently while completing assigned tasks without direct supervision., Provided compassionate support to patients, offering a listening ear and thoughtful comforts like snacks to help them feel at ease.

Certification

  • Cosmetology License (2014-present)
  • Lash extension certification

Timeline

Season- CSR

Davids Bridal
02.2025 - 04.2025

Cancer support volunteer

Cancer Support Community
09.2024 - 12.2024

Bridal consultant

The Wedding Shoppe
03.2024 - 07.2024

Hairstylist

Aarie Styles Salon
04.2022 - Current

Cosmetologist

HoneyBee Studio
03.2018 - 04.2022

Supervisor

Zingermans Delicatessen
04.2015 - 02.2019

Bachelor of Science (B.S.) - Radiation Therapy Candidate

Grand Valley State University

Associate in Science (A.S.) - Health Preperation

Washtenaw Community College

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