Brooke Tobin
Council Bluffs,Iowa
Summary
Professional and prepared healthcare access professional with strong experience ensuring smooth registration processes. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards, delivering results and strong attention to detail.
Overview
15
15
years of professional experience
Work History
Patient Access Representative II
Conifer Health Solutions
06.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Checking patients in in a timely manner, making sure demographic information is up to date.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills and understanding patient needs.
- Facilitated smooth billing processes by verifying insurance eligibility and obtaining authorizations when needed.
- Trained new hires.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Worked efficiently and productively with all team members.
- Helped with nightly audits by reviewing medical chart for completeness.
Patient Access Representative I
Jennie Edmundson Hospital
07.2023 - 09.2024
- Greet patients and their families
- Register the patient and make sure all demographic information is correct and up to date
- Verify insurance and update any changes when necessary
- Monitor code phone and page codes overhead
- Helped with training new hires as needed
Patient Care Navigator
Ascension Medical Group
07.2022 - 11.2023
- Company Overview: Remote
- Answer inbound calls
- Schedule appropriate appointments for over 80 clinic locations and 300 providers
- Triage each call to determine if calls needed to be escalated depending on the situation/need of the patient
- Verify patient insurance
Medical Biller and Coder
Medical Clinic PC
09.2021 - 07.2022
- Medical Billing/Coding for 3 clinics
- Run daily insurance reports
- Verify insurance for each patient to ensure accurate billing to the correct company
- Ran statements twice a month
- Helped answer a multi-line phone
- Filled in as needed with front desk duties
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Scanned and uploaded medical records into electronic medical records system.
Nursing Unit Coordinator
Glenwood Resource Center
10.2011 - 10.2019
- Scheduling off campus appointment for 200+ clients
- Worked directly with medical providers
- Created SWITA driver schedule for each off campus appointment
- Ran MedEx reports twice a month for each new medication cycle
- Made on campus clinic appointments as needed
- Helped in the Lab department on an as needed basis
Department Head Manager
Garden View Care Center
07.2010 - 09.2011
- Department Head Manager for CNAs, Medical Records and Central Supply Department
- Created CNA schedule and filled in as needed on the floor
- Completed Medical Records requests from other facilities
- Audited resident's charts to ensure completeness of orders, dictation, etc
- Managed budgets and ordered supplies for continued patient care
Education
Medical Billing & Coding -
Bryant & Stratton College
Buffalo, NY12.2020
General Studies -
Glenwood Community High School
Glenwood, IA05.1997
Skills
- Time Management
- Problem Solving
- Communication
- Attention to detail
- Organization
- Empathy
- Flexibility
- Computer literacy
- Critical thinking
- Adaptability
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Strong empathy
- Flexible schedule
Timeline
Patient Access Representative II
Conifer Health Solutions
06.2024 - Current
Patient Access Representative I
Jennie Edmundson Hospital
07.2023 - 09.2024
Patient Care Navigator
Ascension Medical Group
07.2022 - 11.2023
Medical Biller and Coder
Medical Clinic PC
09.2021 - 07.2022
Nursing Unit Coordinator
Glenwood Resource Center
10.2011 - 10.2019
Department Head Manager
Garden View Care Center
07.2010 - 09.2011
General Studies -
Glenwood Community High School
Medical Billing & Coding -
Bryant & Stratton College
Similar Profiles
ELLAINE G. LEGASPIELLAINE G. LEGASPI
AR Director at Conifer Health SolutionsAR Director at Conifer Health Solutions
Erica HernandezErica Hernandez
Patient Access Representative at Conifer Health SolutionsPatient Access Representative at Conifer Health Solutions
BRITTNEY BROWNBRITTNEY BROWN
Patient Care Coordinator | Team Lead at Conifer Health SolutionsPatient Care Coordinator | Team Lead at Conifer Health Solutions
Tiyada G. TaylorTiyada G. Taylor
Patient Account Representative at Conifer Health Solutions LLCPatient Account Representative at Conifer Health Solutions LLC
Darryll TimperleyDarryll Timperley
Forman/ Lead Installer at Buss ConstructionForman/ Lead Installer at Buss Construction