Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Tombari

Pavilion

Summary

Dynamic team leader with a proven track record at Five Star Bank, excelling in team motivation and problem-solving. Enhanced customer satisfaction through effective issue resolution and staff training. Skilled in overseeing daily activities and fostering collaboration, driving operational efficiency and empowering team members to achieve their best.

Overview

15
15
years of professional experience

Work History

Consumer Loan Team Leader

Five Star Bank
11.2023 - Current
  • Assisted team in daily operations and task completion
  • Supported project coordination and communication among team members
  • Contributed to maintaining a clean and organized work environment
  • Collaborated with colleagues to ensure workflow efficiency
  • Engaged in training sessions for skill development and knowledge enhancement
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.

Loan Processor

Five Star Bank
11.2015 - 11.2023
  • Responsible for accuracy and timely processing of all account transactions, account maintenance, booking, next day review of loans, due date changes and ACH Setups.
  • Communicate professionally and effectively with customers, providing accurate and timely assistance.
  • Establish and maintain a high volume of consumer loans, ensuring accurate data entry and compliance with internal deadlines and service standards.
  • Provided ongoing support to teammates addressing concerns or questions promptly so they could remain focused on their tasks.


Assistant Store Manager

Total Tan
04.2010 - 11.2015
  • Led daily store operations, ensuring alignment with company policies and standards.
  • Mentored and trained new staff on customer service protocols and operational procedures.
  • Resolved customer complaints promptly, improving satisfaction scores through effective communication.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.

Education

High School Diploma -

Leroy High School
Leroy, N.Y.

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Staff training
  • Team supervision
  • Overseeing daily activities
  • Team leadership
  • Active listening

Timeline

Consumer Loan Team Leader

Five Star Bank
11.2023 - Current

Loan Processor

Five Star Bank
11.2015 - 11.2023

Assistant Store Manager

Total Tan
04.2010 - 11.2015

High School Diploma -

Leroy High School

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