RUNAKO ZIEGLER
Southfield,MI
Summary
Dynamic and results-driven business professional with proven client relationship expertise, advanced Excel proficiency, and Salesforce knowledge. Experienced in both sales and sports, bringing a competitive and goal-oriented mindset to every project. Eager to leverage transferable skills to transition into the information technology and finance sectors, delivering data-driven solutions and strategic value.
Overview
2
2
years of professional experience
Work History
Mortgage Loan Officer
Nations Mortgage
01.2024 - 08.2025
- Generated over $10 million in loan volume within an 18-month period, by identifying client needs, building relationships, and guiding applicants through the mortgage process.
- Maintained a 90% customer satisfaction rate among clients by delivery clear communication, support throughout the process which resulted in repeat customers.
- Identified what applicants were eligible for a refinance and home equity loans through cold calling leads, which resulted in a 70% loan approval rate.
Promotions & Special Events Assistant (Seasonal)
Detroit Tigers Promotions and Special Events Department
05.2023 - 11.2023
- Assisted in all aspects of the in-park and virtual execution for Chevy Youth Baseball Sunday Kids Days, including video production, watch parties, and social engagement.
- Responsible for participant communications regarding tickets, parking, and event logistics, resulting in high attendance and positive participant feedback.
- Coordinated Country Night in accordance with the Tigers promotional plan. Included budget management, media partner planning, and day-of-game execution.
- Managed the Junior Anthem program, resulting in positive feedback from parents, and tremendous increase in interest from additional families wanting their children to participate.
Education
Bachelor of Science - Business Administration Minor, Management
Florida Institute of Technology (FIT)
Melbourne, FL05.2022
Skills
- Client relationship management
- Sales and strategy planning
- Excel proficient & Salesforce proficient
- Teamwork collaboration
- Objection handling
- Problem- solving & analytical thinking
Affiliations
- FIT Varsity Men's Basketball – Division II, Melbourne, FL
- Co-Captain & Point Guard
- Intensive year-round commitment requiring proficiency in sports teamwork, leadership, athletics, volunteerism and time management.
- Recognized as “Loan Officer of the Month” for the month of September 2024
Timeline
Mortgage Loan Officer
Nations Mortgage
01.2024 - 08.2025
Promotions & Special Events Assistant (Seasonal)
Detroit Tigers Promotions and Special Events Department
05.2023 - 11.2023
Bachelor of Science - Business Administration Minor, Management
Florida Institute of Technology (FIT)
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