Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
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John Piazza

Eastlake,OH

Summary

Results-oriented professional knowledgeable about wide range of products. Professionally works with different clients to meet individual needs, and maximize revenue. Analytical problem-solver tenacious in pursuing new opportunities. Strong work ethic, adaptable, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Mortgage Loan Officer

Rocket Mortgage
Cleveland, OH
10.2023 - Current
  • Advised clients on their financial options, including credit repair services and refinancing opportunities.
  • Provided comprehensive mortgage loan advice and guidance to potential borrowers.
  • Researched and evaluated various loan products to determine the best fit for each customer.
  • Negotiated terms of loans with borrowers or their representatives while adhering to company policies and procedures.
  • Maintained a thorough knowledge of current lending regulations, policies, and procedures.
  • Guided applicants through the loan process, from application to closing.

Sales Representative

CINTAS, Professional Uniform and Facility Services
Painesville, OH
08.2020 - 10.2023
  • Prepared and delivered appropriate presentations on products and services.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Managed inventory levels by ordering sufficient stock for each account.
  • Identified opportunities for cross-selling additional products and services.
  • Researched competitors' products, prices, and sales techniques.
  • Developed and maintained relationships with key clients to ensure repeat business.

Education

Business Administration

Lakeland Community College
Willoughby, OH
06-2016

Skills

  • Client Service
  • Client Relationship Management
  • Problem Solving
  • Relationship Building
  • Key Account Management
  • Negotiation

Affiliations

  • Habitat for Humanity Volunteer Program Leader
  • Banking Team Capitan
  • Second Voice Specialist/Closer

Accomplishments

  • Love Our Clients Award - May 2024
  • Cavs Coin Winner - January 2025

Certification

  • NMLS License Holder #2539889
  • DOT Certification
  • Smith System Certification
  • CPR/AED Certification

References

References available upon request.

Timeline

Mortgage Loan Officer

Rocket Mortgage
10.2023 - Current

Sales Representative

CINTAS, Professional Uniform and Facility Services
08.2020 - 10.2023

Business Administration

Lakeland Community College