Naomi Jackson
Aubrey,TX
Summary
Highly motivated Sales Associate with customer service and sales experience. Outgoing professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service.
Overview
9
9
years of professional experience
Work History
Mortgage Loan Officer
New American Funding
Addison, TX
12.2021 - 06.2023
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
Sales
AutoNation
06.2017 - 06.2018
- Liaising with customers face-to-face, email, and via telephone
- Arranging test drives for customers and accompany them on the excursions to explain vehicle features and driving capabilities
- Negotiating final sales prices
- Completing all administrative paperwork and loan applications as well as insurance agreements together with the customer
- Closing deals by frequently overcoming client objections
- Explaining the entire sales process to the client upfront and facilitate the process for them relating to purchase contracts, insurance provisions, maintenance schedules, warranties, financing, and premium collections
- Provide management with daily reports regarding production activities for examples cold calls made, email campaigns sent, deals in process and deals signed
- Assist generated leads by providing a needs analysis consultation regarding the vehicle types that will best suit their requirements as well as their budgets
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Used Car Sales
Simple Car Store
08.2016 - 06.2017
- Guiding the customers through their car-buying experience, listening to their automotive needs and matching those needs to the product selection available.
- Provide managers with completion report on used vehicles
- Generate posting’s for used cars with dealership and sales contacting information
- Input credit application and pull credit
- Collect all stipulations required by the lender
- Assist customers with down payment program
- Followed-up with inbound telephone inquiries, walk-in prospects, and emails inquiries.
- Liaised with the showroom body shop to make sure that the vehicle repairs are carried
Cashier
LPT
07.2015 - 08.2016
- Restocked and organized merchandise in front lanes.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Completed inventory counts and ordered merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Waitress
Swadee Thai
10.2014 - 12.2015
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked identification for minimum age for sale of alcoholic beverages.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
Mortgage Loan Originator -
On Course Learning Financial Services
09.2021
Pre Licensure Education Certificate -
Arizona School Real Estate And Business
02.2020
Skills
Computer Skills
- Sales expertise
- Multi-tasking strength
- Client service
- Excellent people skills
- Contract preparation
- Time management
- Data entry
Accomplishments
- Star sales award -2016
Timeline
Mortgage Loan Officer
New American Funding
12.2021 - 06.2023
Sales
AutoNation
06.2017 - 06.2018
Used Car Sales
Simple Car Store
08.2016 - 06.2017
Cashier
LPT
07.2015 - 08.2016
Waitress
Swadee Thai
10.2014 - 12.2015
Mortgage Loan Originator -
On Course Learning Financial Services
Pre Licensure Education Certificate -
Arizona School Real Estate And Business