Experienced in working collectively with others at all levels, including patrons, patients, professionals, and children. Caring and hardworking, with excellent social, customer service, and office support skills.
Overview
14
14
years of professional experience
Work History
Mortgage Loan Officer
Loan Depot
12.2024 - Current
Evaluated client financial profiles to determine loan eligibility and risk factors.
Guided clients through mortgage application process, ensuring clarity and compliance with regulations.
Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Mortgage Loan Officer
American Pacific Mortgage
11.2022 - 12.2024
Developed and maintained relationships with customers, lenders and other third parties.
Processed loan applications and monitored progress from start to finish.
Explained very technical financial information to applicants in easy to understand language.
Negotiated loan terms and conditions with customers to secure best deal.
Closed over 1.3 million in volume in a mouth self-generated business
Owner/Operator
Highroller Smoke Shop
02.2020 - 03.2023
Obtaining the licenses and permits to comply with FDA, Renovations and upgrading business building,
Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Bought and renovated the building our self
Mortgage Loan Officer
Finance of America Mortgage
08.2018 - 11.2022
Facilitated mortgage application processes, ensuring compliance with industry regulations and internal policies.
Analyzed applicant financial information, assessing creditworthiness to provide tailored loan solutions.
Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
Loan Officer Assistant/Mortgage Loan Officer
Academy Mortgage Corporation
08.2015 - 01.2018
Supported loan processing by gathering necessary documentation and verifying applicant information.
Coordinated communication between clients and loan officers to ensure timely responses and updates.
Assisted in preparing loan files for underwriting, ensuring compliance with regulatory requirements.
Maintained accurate records in loan management systems to track application progress and status changes.
Answered inquiries and provided superior customer service to clients.
Membership Sales and Personal Trainer
Smart Gym
05.2014 - 08.2016
Trained clients during strength training, cardio vascular exercise, and stretching.
Demonstrated proper technique for exercises to avoid injuries.
Designed specific workout systems for individual clients based on performance ability.
Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
Assistant/General Manger
The Place Bar & Grill/The Gym Bar & Grill
03.2012 - 04.2014
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Developed and implemented policies and procedures to improve customer service and satisfaction.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Negotiated contracts with vendors to acquire competitive prices and quality products.
Handled cash accurately and prepared deposits.
Server
Cantina Laredo
04.2011 - 04.2012
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Associate of Science - Physical Therapy
Maricopa Community Colleges - Scottsdale Community College
Scottsdale
2012
Skills
Document Analysis
Client Account Management
Sales Expertise
Relationship Building
Computer Proficiency
Team Collaboration
Analytical Thinking
References
Drena Yslas, 480-751-8177
Andrew Gonzales, 480-580-2528
Abel Lucero, 602-573-1134
Timeline
Mortgage Loan Officer
Loan Depot
12.2024 - Current
Mortgage Loan Officer
American Pacific Mortgage
11.2022 - 12.2024
Owner/Operator
Highroller Smoke Shop
02.2020 - 03.2023
Mortgage Loan Officer
Finance of America Mortgage
08.2018 - 11.2022
Loan Officer Assistant/Mortgage Loan Officer
Academy Mortgage Corporation
08.2015 - 01.2018
Membership Sales and Personal Trainer
Smart Gym
05.2014 - 08.2016
Assistant/General Manger
The Place Bar & Grill/The Gym Bar & Grill
03.2012 - 04.2014
Server
Cantina Laredo
04.2011 - 04.2012
Associate of Science - Physical Therapy
Maricopa Community Colleges - Scottsdale Community College