Summary
Overview
Work History
Skills
Timeline
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Donald Collings

Bellingham,WA

Summary

Accomplished Mortgage Loan District Manager with a proven track record at US Bank Home Mortgage, enhancing district sales through effective marketing strategies and fostering strong relationships. Skilled in financial analysis and goal-oriented leadership, I excel in driving growth and improving team performance. Expert in residential mortgage lending regulations, I ensure compliance while promoting a culture of continuous improvement. Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty.

Overview

12
12
years of professional experience

Work History

Mortgage Loan Officer

First Federal Bank
08.2019 - 08.2024
  • Checked loan documents for accuracy prior to closing.
  • Reviewed loan files and updated to match current standards.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.

Mortgage Loan Officer Team Manager

Heritage Bank
03.2017 - 06.2019
  • Checked loan documents for accuracy prior to closing.
  • Reviewed loan files and updated to match current standards.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Recruited and trained loan officers.
  • Supported bank branches in 4 counties.
  • Fielded customer complaints and provided solutions.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Developed extensive network of referral partners to source new mortgage loan opportunities.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.

Mortgage Loan District Manager

US Bank Home Mortgage
06.2012 - 02.2017
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
  • Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
  • Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
  • Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Increased employee retention through development of comprehensive rewards and recognition program.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.

Skills

  • Goal-Oriented
  • Loan Origination
  • Residential mortgage lending regulations
  • Document analysis
  • Sales Development
  • Document Review
  • Financial Analysis
  • Underwriting knowledge
  • Relationship selling

Timeline

Mortgage Loan Officer

First Federal Bank
08.2019 - 08.2024

Mortgage Loan Officer Team Manager

Heritage Bank
03.2017 - 06.2019

Mortgage Loan District Manager

US Bank Home Mortgage
06.2012 - 02.2017

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Donald Collings