BROOKE TRAN
Frisco,TX
Summary
Results-oriented Work Study Student with a strong focus on enhancing business reputations through effective customer relations and communication strategies. Skilled in conflict management, decision making, and problem solving, ensuring smooth operations and positive stakeholder engagement.
Overview
2
2
years of professional experience
Work History
Hostess
Snowbird Lounge
05.2025 - 08.2025
- Managed guest reservations and seating arrangements to enhance welcoming and efficient dining experience at prestigious restaurant.
- Coordinated with serving staff and maintained professional demeanor during high-volume service periods, contributing to optimal customer satisfaction.
Front Desk Receptionist
Lakes Tennis Academy
10.2023 - 08.2024
- Interacted with clients to address inquiries and resolve issues in high-pressure situations.
- Managed customer information accurately, ensuring data integrity and confidentiality. Managed client memberships by maintaining accurate records and ensuring timely renewals.
- Assisted tennis instructors in booking clients and managing financial transactions for lessons and camps.
- Managed finances for academy amenities, including gym, boutique, racket services, and food and drink.
Scheduling and Intake Intern
OrthoMed Anesthesia Staffing
04.2023 - 10.2023
- Created schedules for anesthesiologists by analyzing data from hospitals and surgeons to ensure optimal coverage.
- Efficiently organized and distributed information sent to OrthoMed from many sources and institution.
- I collaborated with many different departments of the company, which taught me how to work with others with ease.
- Developed strong attention to detail while managing tasks in this position.
Education
Bachelor of Arts - Public Relations And Strategic Communications
Southern Methodist University
Dallas, Texas, TX12-2027
High School Diploma -
FRISCO HIGH SCHOOL
Frisco, TX05-2024
Some College (No Degree) - Information Systems
UNIVERSITY OF KANSAS
Lawrence, KSSkills
- Analytical thinking
- Collaboration
- Adaptability
- Data organization
- Effective communication
- Strategic communication
- Trend analysis
References
References available upon request.
Timeline
Hostess
Snowbird Lounge
05.2025 - 08.2025
Front Desk Receptionist
Lakes Tennis Academy
10.2023 - 08.2024
Scheduling and Intake Intern
OrthoMed Anesthesia Staffing
04.2023 - 10.2023
Bachelor of Arts - Public Relations And Strategic Communications
Southern Methodist University
High School Diploma -
FRISCO HIGH SCHOOL
Some College (No Degree) - Information Systems
UNIVERSITY OF KANSAS