Brooke Vincent
Mount Pleasant,SC
Summary
As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.
Overview
11
11
years of professional experience
Work History
Assistant Sales Manager
DW Executives
04.2025 - 08.2025
- Assisted in developing sales strategies to enhance customer engagement.
- Supported daily operations by coordinating sales team schedules.
- Provided training for new team members on sales processes and customer service standards.
Member Services
South Carolina Federal Credit Union
03.2023 - 11.2023
- Uncovered clients’ needs with exploratory conversations making appropriate suggestions
- Worked collaboratively with various departments
- Ensured adherence to banking regulations and policies
- Gather and relay customer feedback for continuous improvement
Financial Services Representative
Northwestern Mutual
05.2021 - 05.2022
- Assisted clients in identifying financial goals and developing personalized strategies.
- Collaborated with financial advisors to enhance client service delivery and support initiatives.
- Maintained accurate records of client interactions and financial transactions for compliance purposes.
- Fiduciary Financial Planning
Customer Service Associate
Camping World / Gander RV & Outdoors / Overton's
10.2016 - 05.2021
- Managed over 60 calls per day
- Utilized strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Handled customer complaints & order issues, provide solutions, and follow up to ensure resolution and high-quality service.
- Marcus' Escalated VIP line
Administrative Assistant
Newsom Oil Co, INC.
05.2014 - 08.2023
- Accounts payable
- Monitored office supplies inventory and placed orders, reducing operational disruptions due to shortages.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Implemented filing system improvements, increasing document retrieval speed and accuracy.
Waitress
WatersView Resturant
05.2015 - 08.2017
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Managed 4-6 tables at once while still performing excellent and consistent service.
Education
Bachelor of Science - Economics
East Carolina University
Greenville, NC07.2021
Skills
- Multi tasking abilities
- Strong communication skills
- Proficient in Microsoft Office, Salesforce, Oracle, etc
- High accountability with strong work ethic
- Problem resolution
- Customer service
Timeline
Assistant Sales Manager
DW Executives
04.2025 - 08.2025
Member Services
South Carolina Federal Credit Union
03.2023 - 11.2023
Financial Services Representative
Northwestern Mutual
05.2021 - 05.2022
Customer Service Associate
Camping World / Gander RV & Outdoors / Overton's
10.2016 - 05.2021
Waitress
WatersView Resturant
05.2015 - 08.2017
Administrative Assistant
Newsom Oil Co, INC.
05.2014 - 08.2023
Bachelor of Science - Economics
East Carolina University
References
Will Kazura
WK Solutions Inc.
4130 Faber Pl Dr. North Charleston, SC 29405
(540) 327-6843
williamkazura@gmail.com
Dustin Watkins
DW Executives
(540) 336-8650
Dwatkins1344@gmail.com
Jaclyn Sexton
Team Lead at South Carolina Federal Credit Union
6265 Rivers Ave. North Charleston, SC 29406
(916) 757-7269
Martim Cohen
Financial Advisor / Mentor at Northwestern Mutual
235 Magrath Darby Blvd suite 120, Mt Pleasant, SC 29464
(703)-973-4549
Martim.cohen@nm.com
Tammika Beale
Previous Customer Service Supervisor at Camping World
111 Red Banks Rd, Greenville NC 27834
(252)-414-6555
tammika.beale@campingworld.com
Lisa Miles
Supervisor at Newsom Oil Co. Inc
1503 W 10th St., Roanoke Rapids NC 27870
(252)-676-4520
lmiles@newsomoil.com