BROOKE VIRGA
Lake Zurich,IL
Summary
Results-driven professional with extensive experience at Dovenmuehle Mortgage, Inc., specializing in loan inquiry management and effective communication. Demonstrated success in streamlining processes to enhance operational efficiency, showcasing strong organizational skills and meticulous attention to detail. Proficient in utilizing MSP and Black Knight systems to resolve complex client issues, significantly improving service delivery. Career aspirations include further optimizing client interactions and contributing to innovative solutions in the mortgage industry.
Overview
18
18
years of professional experience
Work History
Coordinator II
Dovenmuehle Mortgage, Inc.
01.2023 - Current
- Scan original foreclosure documents that are received from clients and or attorneys.
- Open appropriate tasks in MSP and notate spreadsheet with loan numbers that are being worked the current day.
- Pull original foreclosure documents from the cabinets and send back to clients overnight via UPS.
Special Loans Administrator 1- ARM Unit
Dovenmuehle Mortgage, Inc.
01.2020 - 01.2023
- Process all ARM loan calculations and adjustments.
- Research and complete ARM loan tasks timely and accurately.
- Document all loan adjustments on MSP.
Client Analyst II
Dovenmuehle Mortgage, Inc.
01.2013 - 01.2020
- Analyze, research, and resolve client and investor inquiries regarding foreclosure, bankruptcy, and loss mitigation by working with internal departments, agencies, attorneys and vendors.
- Document MSP with notes regarding findings.
- Develop various procedures and processes to streamline department tasks and reports.
Foreclosure Set up Administrator
Dovenmuehle Mortgage, Inc.
01.2010 - 01.2013
- Activate the foreclosure workstation with the information received from Pre-foreclosure, inputting the information into MSP.
- Audit the attorney/DMI Black Knight system to ensure that the loan as set up properly in foreclosure.
- Ensure file is expedited to foreclosure department to be assigned to a foreclosure rep.
Pre-Foreclosure Coordinator
Dovenmuehle Mortgage, Inc.
01.2007 - 01.2010
- Obtain copies and/or original collateral documents from clients and obtaining signed client/investor approval letters to move forward with foreclosure process.
- Audit documents to ensure the information is correct to forward to the foreclosure set up team.
- Document MSP, and open client-specific tasks in the Black Knight attorney/DMI system.
Education
High School -
Palatine High School
Palatine, IL05.1994
Skills
- Effective time management
- Organization
- Detail-oriented approach
- Effective communication
- Customer engagement
- Employee training
- Research
- Microsoft Office
- Administrative
- Proficient in MSP
- Proficient in Black Night Attorney/DMI Systems
- Loan inquiry management
- Problem solving
- Task prioritization
- Data entry
- Attention to detail
- Problem-solving
- MS office
- Document control
Affiliations
- Reading books
- Walking through nature trails
References
References available upon request.
Timeline
Coordinator II
Dovenmuehle Mortgage, Inc.
01.2023 - Current
Special Loans Administrator 1- ARM Unit
Dovenmuehle Mortgage, Inc.
01.2020 - 01.2023
Client Analyst II
Dovenmuehle Mortgage, Inc.
01.2013 - 01.2020
Foreclosure Set up Administrator
Dovenmuehle Mortgage, Inc.
01.2010 - 01.2013
Pre-Foreclosure Coordinator
Dovenmuehle Mortgage, Inc.
01.2007 - 01.2010
High School -
Palatine High School
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