Brooke Walter
Laie,HI
Summary
Dedicated leader with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Proactive and hardworking individual focused on continuous operational improvement.
Overview
4
4
years of professional experience
Work History
Rooms Operations Coordinator
Turtle Bay Resort
08.2023 - Current
- Took on projects from executive members such as rewriting training manuals, conducting audits to enhance guest name usage by associates, and conducting weekly walk-throughs to ensure resort wellness
- Spearheaded room blocks for a preventative maintenance program that allowed for inspections of rooms, thus providing a more positive guest experience by anticipating their arrival experience
- Assisted in setting up guest celebration amenities for birthdays, honeymoons, anniversaries, and babymoons to personalize each guests' experience
Rooms Operations Intern
Turtle Bay Resort
05.2023 - 08.2023
- Experienced first-hand hotel operations by shadowing various department heads
- Took on projects such as evaluating guest surveys, and researching activities to enhance guests' experience
- Worked with MODs to comprehend day-to-day operations and contribute to guest recovery efforts
Receptionist/Permit Admin
Advanced Pool Coatings
01.2020 - 11.2022
- Maintained customer records in customer relationship management software (Method and Salesforce)
- Answered phones, handling customer calls and requests for information
- Managed process for pulling permits for customer construction projects, and Tracked and monitored progress to completion
- Correspondence with building departments, and drawing construction plans.
Supervising Proctor
BYU-Hawaii Testing Center
08.2021 - 06.2022
- Enhanced test security by implementing strict proctoring protocols and procedures.
- Reduced instances of cheating by monitoring exam rooms and maintaining a professional presence.
- Promoted academic integrity by ensuring adherence to testing rules and guidelines among students.
- Assisted in maintaining a file system for testing materials, score reports, and other necessary paperwork vital to operating the Testing Center.
Education
Bachelor of Science - Hospitality And Tourism Management
Brigham Young University - Hawaii
La'ie, HI12.2023
High School Diploma -
Del Oro High School
Loomis, CA05.2020
Skills
- Project Scheduling
- Customer Service
- Team Leadership
- Cross-functional Collaboration
- Adaptability
- Multitasking
Timeline
Rooms Operations Coordinator
Turtle Bay Resort
08.2023 - Current
Rooms Operations Intern
Turtle Bay Resort
05.2023 - 08.2023
Supervising Proctor
BYU-Hawaii Testing Center
08.2021 - 06.2022
Receptionist/Permit Admin
Advanced Pool Coatings
01.2020 - 11.2022
Bachelor of Science - Hospitality And Tourism Management
Brigham Young University - Hawaii
High School Diploma -
Del Oro High School
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