Open To Work
Brooke Wehde
Work Preference
Summary
Reliable and upbeat customer service professional adept at identifying and accommodating the unique needs of each client. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. A diverse background that includes many years in property management, hospitality, restaurant, and retail industries.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Eden Brothers
02.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with management to refine operational procedures for better workflow efficiency.
Residential/Commercial Cleaning Associate
Organic Planet Cleaning
11.2023 - Current
- Work varied hours to meet seasonal and business needs.
- Develop strong client relationships through consistent communication and addressing the unique needs of each property.
- Prioritize tasks to ensure the highest service completion quality within the time allotted.
Guest Experience Representative
Sierra Nevada Brewing Company
02.2023 - 10.2023
- Welcomed and assisted guests in purchasing a diverse array of brewery merchandise and educating them on products.
- Delivered exceptional customer service by anticipating guests'' needs and proactively offering friendly and enthusiastic care.
- Developed strong working relationships with colleagues across departments for seamless communication and problem resolution.
Retail Sales Consultant
Rigdon Floor Coverings
11.2021 - 12.2022
- Offered each customer top-notch, personable, and attentive service to boost sales and customer satisfaction.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Prepared estimates for clients' flooring needs while providing consistent and timely correspondence throughout the entire process to completion.
FedEx Delivery Driver
KTF Enterprises
03.2018 - 10.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing the best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Loaded truck and properly secured items to prevent damage for deliveries.
Food Server/Expo/Bartender
Cobble Hill Restaurant
07.2016 - 02.2018
- Provided outstanding customer service and produced highly curated cocktails in a fine-dining restaurant atmosphere.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts and keeping service flowing through slower times.
Food Server
Pizzeria Toro
11.2012 - 07.2016
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Contributed positively to team morale through effective communication and cooperation with coworkers.
- Cultivated warm relationships with regular customers.
Education
Bachelor of Arts - French Language And Literature
University of Iowa
Iowa City, IACertification - Holistic Health Coaching
Institute For Integrative Nutrition
New YorkSkills
- Customer Service Professional
- Attention to Detail
- Self-Motivated
- Organization
- Strong Communication and Interpersonal Skills
- Honest and Dependable
- Excellent Written and Verbal Communication
- Engaging with Diverse Customers
- Event Coordination
- Research Abilities
Certification
International Business
Health Coaching
Timeline
Customer Service Representative
Eden Brothers
02.2025 - Current
Residential/Commercial Cleaning Associate
Organic Planet Cleaning
11.2023 - Current
Guest Experience Representative
Sierra Nevada Brewing Company
02.2023 - 10.2023
Retail Sales Consultant
Rigdon Floor Coverings
11.2021 - 12.2022
FedEx Delivery Driver
KTF Enterprises
03.2018 - 10.2021
Food Server/Expo/Bartender
Cobble Hill Restaurant
07.2016 - 02.2018
Food Server
Pizzeria Toro
11.2012 - 07.2016
Bachelor of Arts - French Language And Literature
University of Iowa
Certification - Holistic Health Coaching
Institute For Integrative Nutrition