Brooke White
Highland,MI
Summary
Committed Business Administration student with proven history of performing successfully in fast-paced environments. Highly skilled in customer service with expertise in working with diverse client base and delivering exceptional results. Decisive and proactive with demonstrated success in supporting staff and customer needs.
Overview
6
6
years of professional experience
Work History
Food and Beverage Server
Prestwick Village Golf Club
05.2020 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Provided training assistance for new hires, helping them acclimate quickly to restaurant procedures and expectations for excellent service delivery.
- Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
Head Hostess
Milford House Bar & Grill
05.2018 - 11.2019
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
Education
BBA - Major: General Management; Minor: Marketing
Oakland University
Rochester, MI05.2025
Associate of Business Administration - Business Administration
Oakland Community College
Bloomfield Hills, MI12.2023
Skills
- Time management
- Team collaboration
- Master Microsoft
- Outgoing personality
- Professional demeanor
- Conflict resolution
Timeline
Food and Beverage Server
Prestwick Village Golf Club
05.2020 - Current
Head Hostess
Milford House Bar & Grill
05.2018 - 11.2019
BBA - Major: General Management; Minor: Marketing
Oakland University
Associate of Business Administration - Business Administration
Oakland Community College
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