Brooke Wiens
Loveland,CO
Summary
Open-minded professional with leadership and organizational skills in both a fast-paced and customer-oriented environment. Adept at managing teams, optimizing processes, and resolving conflicts efficiently. Looking to transition into a new field, leveraging these transferrable skills to drive success and innovation where it is needed.
Overview
11
11
years of professional experience
Work History
Day Services Manager
InnovAge
Loveland, CO
01.2023 - 12.2024
- Hired, trained, and supervised a team of 12 caregiver and service staff members. Improved continuity of services within the team and maximized performance to ensure best practices for geriatric care.
- Led multidisciplinary team meetings to review patient progress, adjust treatment plans, and ensure optimal collaboration among healthcare providers.
- Contributed to company growth by supporting and facilitating regional programs for recreation and managerial staff.
Recreation Specialist I
InnovAge
Loveland, CO
06.2021 - 01.2023
- Conducted patient evaluations to identify mental, emotional, social and physical aptitudes, assess abilities and identify conditions suitable for recreational interventions.
- Scheduled and led specialized programs allowing participants to engage in exercise and recreation, supporting social and physical well-being.
- Coordinated volunteers to facilitate scheduled programs and activities.
Visual Merchandising Specialist
Recreational Equipment Inc.
Fresno, CA
05.2018 - 01.2021
- Created interior displays to promote products in alignment with corporate sales objectives.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Maintained customer satisfaction through addressing customer needs and resolving concerns.
Community Outreach Coordinator
Central California Conference Of Seventh-day Adventists
Fresno, CA
08.2013 - 05.2016
- Coordinated logistics of scheduling, supplying and transporting up to 150 volunteers for community outreach events.
- Supported volunteers through one-on-one mentoring and identification of specific skill sets.
- Held volunteer seminars and training sessions to promote solidarity between volunteers and understanding of mission and goals of organization.
Education
Certification - Therapeutic Recreation
National Council For Therapeutic Recreation Cert.
New York, NYBachelor of Science - Recreation Administration, Therapeutic Recreation
California State University - Fresno
Fresno, CAAssociate of Science - Psychology
Clovis Community College
Clovis, CASkills
- Reliable and responsible
- Operations management
- Outgoing and energetic
- Customer service
- Problem-solving
- Administration skills
Timeline
Day Services Manager
InnovAge
01.2023 - 12.2024
Recreation Specialist I
InnovAge
06.2021 - 01.2023
Visual Merchandising Specialist
Recreational Equipment Inc.
05.2018 - 01.2021
Community Outreach Coordinator
Central California Conference Of Seventh-day Adventists
08.2013 - 05.2016
Certification - Therapeutic Recreation
National Council For Therapeutic Recreation Cert.
Bachelor of Science - Recreation Administration, Therapeutic Recreation
California State University - Fresno
Associate of Science - Psychology
Clovis Community College