Brooke Wilson
Antioch,CA
Summary
Friendly and reliable retail professional with a successful background in customer service. Eager to contribute to business success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Swim Instructor
Antioch Water Park
Antioch, CA
05.2024 - 07.2024
- Ensure the safety of my students at all time
- Pick supplies and toys to aide in children and adult learning
- Encourage and support swimmers at all times
- Assist swimmers of all levels with learning and improving skills
- Demonstrate skills
- Track progress of my swimmers and explain progress to children's parents
Barista; Shift Supervisor
Starbucks
Antioch, CA
10.2020 - 12.2023
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment
- Created and memorized a wide variety of hot and cold drinks crafted to customers likings
- Maintained and operated all store equipment
- Cleaned counters, machines, utensils, and seating areas daily
- Maintained supply levels by ordering needing product weekly
- Managed shift schedules
- Managed breaks and delegated tasks to baristas to ensure an efficient and positive shift
- Trained new employees to Starbucks Company standards and supported them during their learning
- Managed money and store safes as well as counted and closed tills at the end of my shifts
Customer Service Representative
Nothing Bundt Cakes
Brentwood, CA
12.2018 - 03.2020
- Answered customer telephone calls to assist with questions and online orders
- Greeted customers walking into the store and offered samples
- Offered advice and assistance to customers
- Assisted customers with special order requests and arranging merchandise pick up
- Kept the store clean, organized and stocked at all times during my shift
- Worked the cash register and handled customers money appropriately
- Assisted in decorating cakes for customer pick up
Education
Vocational Nursing -
Los Medanos College
Pittsburg, CA05.2025
Certified Phlebotomy Technician Certificate -
Contra Costa Medical Career College
Antioch, CA07.2023
High School Diploma -
Deer Valley High School
Antioch, CA06.2020
Skills
- Customer Service
- Cash Handling Accuracy
- Cleanliness Maintenance
- Active Listening
- Problem-solving abilities
- Client Relations
- Personable and friendly
Certification
CPR/BLS Certification, AHA, 03/01/23
Timeline
Swim Instructor
Antioch Water Park
05.2024 - 07.2024
Barista; Shift Supervisor
Starbucks
10.2020 - 12.2023
Customer Service Representative
Nothing Bundt Cakes
12.2018 - 03.2020
Vocational Nursing -
Los Medanos College
Certified Phlebotomy Technician Certificate -
Contra Costa Medical Career College
High School Diploma -
Deer Valley High School