Brooke Wright
Wauwatosa,WI
Summary
Driven professional with a proven track record in patient care and customer service, notably at CSL Plasma. Expert in venipuncture and specimen handling, complemented by exceptional teamwork and collaboration skills. Achieved significant improvements in patient experience and specimen accuracy, underscoring a commitment to excellence and efficiency in healthcare and customer relations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Phlebotomist
CSL Plasma
09.2023 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Certified Nursing Assistant
Froedtert Hospital
06.2023 - 09.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Customer Service
Two Creek Farms
06.2022 - 10.2022
Customer Service
Itzin’s Shoe And Repir
11.2021 - 05.2022
- Accurately handled cash register transactions while providing excellent customer service.
- Resolved customer service escalations to promote mutually beneficial outcomes.
- Improved company reputation by providing exceptional customer service during appliance installations.
- Developed and implemented customer service policies to enhance satisfaction.
Education
Associate of Science - Nursing
Bryant & Stratton College
Milwaukee, WI04.2025
Skills
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- Butterfly needle technique
- HIPAA Compliance
- Patient confidentiality
- Venipuncture Expertise
- Patient support
- Medical terminology knowledge
- Time Management
- Teamwork and Collaboration
- Customer Service
Certification
- CNA - Certified Nurse Assistant
Timeline
Phlebotomist
CSL Plasma
09.2023 - Current
Certified Nursing Assistant
Froedtert Hospital
06.2023 - 09.2023
Customer Service
Two Creek Farms
06.2022 - 10.2022
Customer Service
Itzin’s Shoe And Repir
11.2021 - 05.2022
Associate of Science - Nursing
Bryant & Stratton College
- CNA - Certified Nurse Assistant
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