Brooke Young
La Habra,CA
Summary
Knowledgeable and dedicated customer service professional with experience in the fitness industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Gold's Gym
05.2024 - Current
- Greet and check in all members
- Answer phones in a courteous, helpful, and professional manner
- Set up new memberships, sell retail products
- Keep the reception clean and well-organized
- Conduct guest tours
- Assist with clubs daily maintenance
Merchandiser
Altman Specialty Plants
05.2022 - 08.2023
- Coordinated seasonal promotions, creating eye-catching displays that attracted customer attention and drove sales growth.
- Increased overall store aesthetics with well-maintained live goods areas, attracting customers' attention towards products displayed therein.
- Streamlined inventory management through diligent tracking and restocking of plants as needed.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Event Staff Member
Whitewater Amphitheater
05.2022 - 08.2022
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
- Provided exceptional customer service to all guests and escalated concerns where needed.
Education
Bachelor of Arts - English
Texas State University
San Marcos, TX05.2022
High School Diploma -
George Ranch High School
Richmond, TX06.2018
Skills
- Fitness industry familiarity
- Team player attitude
- Administrative tasks
- Health and safety awareness
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
English
Spanish
Timeline
Customer Service Representative
Gold's Gym
05.2024 - Current
Merchandiser
Altman Specialty Plants
05.2022 - 08.2023
Event Staff Member
Whitewater Amphitheater
05.2022 - 08.2022
Bachelor of Arts - English
Texas State University
High School Diploma -
George Ranch High School
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