Zuleyca Garcia Serrano
West Hollywood,CA
Overview
2
2
years of professional experience
Work History
Budtender
The Artist Tree
01.2024 - Current
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Checked guests' photo identification for validity and age requirements.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
Clean Team
Rumble Boxing
09.2023 - 03.2024
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Supervised supplies in inventory and submitted reorder requests.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Sanitized worn gloves.
- Folded shower towels and hand towels for members.
Receiver
Nobu
05.2023 - 08.2023
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
- Restocked products and rotated items according to standard procedures.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Developed versatility in sushi preparation through cross-training in various roles within the kitchen team.
- Contributed to kitchen operations by washing dishes, cleaning equipment, and performing general maintenance tasks as needed.
Front Desk Receptionist
LA Fitness
01.2022 - 02.2023
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Effectively resolved member conflicts or concerns, promoting a harmonious gym environment.
- Organized, maintained and updated information in computer databases.
- Resolved customer problems and complaints.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Handled assignments independently with good judgement and critical thinking skills.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Education
Visual Development
Academy of Art University
San Francisco, CA06.2028
High School Diploma -
Ramon C. Cortines School Of Visual And Performing Arts
Los Angeles, CA06.2019
Skills
- Honest and Dependable
- Fitness industry familiarity
- Kitchen Staff Support
- Customer Service
- Strong Work Ethic
- Telephone Etiquette
- Appointment Scheduling
- Problem-Solving
- Key holder
- Cash Handling
Timeline
Budtender
The Artist Tree
01.2024 - Current
Clean Team
Rumble Boxing
09.2023 - 03.2024
Receiver
Nobu
05.2023 - 08.2023
Front Desk Receptionist
LA Fitness
01.2022 - 02.2023
Visual Development
Academy of Art University
High School Diploma -
Ramon C. Cortines School Of Visual And Performing Arts