Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Timeline
Generic

Sebastian Gonzales

Summary

Experienced in delivering exceptional customer service and driving sales. Skilled at engaging with guests and establishing strong relationships to foster client loyalty. Proven ability to work efficiently and uphold security measures in fast-paced environments, consistently meeting high demands while ensuring customer satisfaction. Excellent interpersonal, communication, and time management skills contribute to delivering top-notch service.

Overview

6
6
years of professional experience

Work History

Budtender

Nug
07.2024 - 09.2024
  • Checked guests' photo identification for validity and age requirements.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.

Maintenance

Pilot Travel Center
01.2024 - 04.2024
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Learned and adapted quickly to new technology and software applications.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Harvest Technician Lvl 2

Cakebread Cellars
08.2023 - 11.2023
  • Forklift certified
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.

Harvest Lab Technician

Sugarloaf Wine Company
08.2022 - 11.2022
  • Daily lab samples from tanks and barrels
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
  • Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.

Harvest Technician

Foley Family Wines
08.2021 - 12.2021
  • Collaborated with winemakers to fine tune wine profiles, offering input on blending decisions and adjustments based on tasting panel feedback.
  • Contributed to a positive work environment by fostering open communication, sharing expertise with team members, and promoting a culture of continuous learning and improvement.
  • Ensured compliance with industry regulations through proper use of protective equipment, adherence to safety guidelines, and timely reporting of incidents or concerns.
  • Assisted with harvest activities to ensure efficient grape processing and minimized loss of product.

Tasting Room Host

Kendall-Jackson
02.2019 - 05.2021
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

High School Diploma -

Healdsburg High School
01.2018

Skills

  • Following directions
  • Team player
  • Product Merchandising
  • Honest and Dependable
  • Multitasker

Accomplishments

  • Nug Employee Of The Month August 2024
  • WSET Lvl 2
  • Hospitality Certificate SRJC 2021
  • Food Handlers


Awards

  • Healdsburg High School Diploma class of 2018
  • Forklift Certified
  • WSET lvl 2
  • Hospitality Certificate SRJC
  • Food Handlers

Timeline

Budtender

Nug
07.2024 - 09.2024

Maintenance

Pilot Travel Center
01.2024 - 04.2024

Harvest Technician Lvl 2

Cakebread Cellars
08.2023 - 11.2023

Harvest Lab Technician

Sugarloaf Wine Company
08.2022 - 11.2022

Harvest Technician

Foley Family Wines
08.2021 - 12.2021

Tasting Room Host

Kendall-Jackson
02.2019 - 05.2021

High School Diploma -

Healdsburg High School

Similar Profiles

CREATE PROFILE
Sebastian Gonzales