Brooke B. Miller
Coatesville,PA
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and maximizing efficiency.
Overview
4
4
years of professional experience
Work History
Childcare Provider
Babysitter/Nanny
Norristown, Collegeville, and Phoenixville, PA
04.2025 - Current
- Provided safe, responsible care for children ranging from infants to pre-teens.
- Engaged children in educational activities, games, and creative play.
- Prepared meals, assisted with homework, and maintained daily routines.
- Communicated effectively with parents regarding schedules, activities, and well-being.
Hostess, Food Runner, and Busser
Liberty Union Bar & Grill
Kimberton, PA
06.2024 - 08.2025
- Greeted and seated guests with professionalism, ensuring a welcoming first impression.
- Coordinated and prioritized multiple tasks to deliver accurate, timely food service.
- Served as communication link between front-of-house and kitchen staff.
- Trained directly by owner/operator in restaurant operations and customer service.
- Answered phone calls and took takeout orders.
- Learned how to use a POS (Point of Sale) system, checked out takeout orders, and loaded giftcards precisely.
- Helped the waiters by food running in an organized and friendly manner.
- Helped make deserts, salads, and other side dishes in the the kitchen.
- Cleaned tables and rolled silverware in an efficient and effective manner.
- Managed reservation system, optimizing table turnover and guest flow.
Sales Associate
Threads Market Place
Phoenixville, PA
07.2022 - 07.2023
- Assisted customers in product selection, enhancing overall shopping experience.
- Helped in the fitting room section, ensuring customers were always helped and had the sizes they needed.
- Maintained knowledge of current promotions, ensuring accurate information given to customers.
- Implemented inventory management practices that included stock replenishment processes.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote merchandise.
- Handled both cash and card transactions efficiently while ensuring accuracy in all financial exchanges and reducing wait time.
- Processed returns, exchanges and refunds in accordance with store policy.
- Learned how to use a POS (Point of Sale) System.
- Assisted customers in locating products and clothing within the store.
- Provided positive first impressions to welcome new and existing customers.
Education
Bachelor of Science - Food Marketing
Saint Joseph’s University
Philadelphia, PA05.2029
Skills
- Group leadership
- Efficiency and quality
- Patience and empathy
- Time management
- Multitasking
- Organizational skills
- Thorough communication
- Welcoming attitude
- Problem-solving
- Child supervision and care
- Spanish – intermediate in reading, writing, and speaking (4 years of Honors Spanish in High School)
- Microsoft Applications: Excel, PowerPoint, Word, and Outlook
Accomplishments
- Qualified for and attended FBLA (Future Business Leaders of America) states competition in Hershey, PA.
- Graduated high school with a rounded GPA of 3.7 and am pursuing further education in business.
LEADERSHIP EXPERIENCE
St. Basil the Great Catholic Church – Kimberton, PA Teacher’s Aide, 5th Grade Faith Formation September 2022 – May 2025 Motivated students to actively engage in lessons and discussions Introduced creative and interactive exercises to enhance learning Organized study materials and unit definitions to support stronger study habits Served as a positive role model, fostering respect and encouragement in the classroom
Timeline
Childcare Provider
Babysitter/Nanny
04.2025 - Current
Hostess, Food Runner, and Busser
Liberty Union Bar & Grill
06.2024 - 08.2025
Sales Associate
Threads Market Place
07.2022 - 07.2023
Bachelor of Science - Food Marketing
Saint Joseph’s University
AWARDS
The Delaware Valley Association of School Business Officials Scholarship Award June 2025, Dr. Michael J. Kelly Pathways Scholarship June 2025, Saint Joseph’s University Presidential Scholarship Award December 2024