Highly motivated Patient Consultant with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Hi, I’m
DREW WAGNER
Lebanon,PA
Summary
Overview
5
years of professional experience
Work History
Curaleaf LLC
Patient Consultant
03.2021 - Current
Job overview
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Monitored, tracked, and conveyed important patient information to pharmacists and/or dispensary staff to ensure all patient credentials are active and transactions are legal.
- Responded to patient emergencies with immediate care and notified superiors to provide comprehensive assistance.
- Supported patient check in procedures, cashier duties, and inventory management.
- Maintained clean and safe environment to promote patient safety and comfort.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stayed up-to-date with product trainings and general product knowledge.
TurkeyHill
Clerk Cashier
08.2018 - 03.2021
Job overview
- Received product orders, unloaded merchandise and arranged store stock into appealing displays
- Stayed up to date on current item discounts to support promotions
- Resolved issues regarding customer complaints and escalated worsening concerns to store manager for remediation
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with front-end staff to assist customers
- Trained new employees in cashiering procedures, offering assistance in resolving technical issues
- Scanned items quickly to keep lines moving and reduce overall wait time
- Troubleshot and resolved issues with cash registers, card scanners and printers
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Education
Harrisburg Area Community CollegeHarrisburg, PA
No Degree from Psychology
University Overview
- Dean's List [Fall 2020]
Lebanon High SchoolLebanon
High School Diploma
06.2017
University Overview
Skills
- Customer Needs Assessment
- Product and Service Sales
- Product Promotion
- Excellent People Skills
- Money Handling
- Multitasking Strengths
- Verbal and Written Communication
- Inventory Control Procedures
- Policy and Procedure Adherence
- Quotas and Goals
Accomplishments
Accomplishments
- Achieved "Employee of the Month" by completing assigned goals with accuracy and efficiency.
- Achieved the "Passionate Commitment Award" twice through effectively helping with creating more efficient organization for inventory and going above and beyond with self-educating about company product.
Timeline
Patient Consultant
Curaleaf LLC
03.2021 - Current
Clerk Cashier
TurkeyHill
08.2018 - 03.2021
Harrisburg Area Community College
No Degree from Psychology
Lebanon High School
High School Diploma
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