Brooke L. Rowan
5255 55th Street #105 San Diego,CA
Summary
Professional desk support professional with proven track record in administrative efficiency and customer service excellence. Skilled in managing front desk operations, coordinating schedules, and handling inquiries with focus on team collaboration and adaptability. Reliable and results-driven, equipped with strong communication skills, problem-solving abilities, and customer-centric approach.
Overview
5
5
years of professional experience
Work History
Welcome Desk Staff
San Diego State University, College Of PSFA
San Diego, CA
09.2024 - 05.2026
- Assisted in managing front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated appointment scheduling for faculty and students, enhancing overall time management and organization.
- Implemented customer service best practices to improve visitor experience at the PARC facility.
- Trained new staff members on standard operating procedures and customer interaction techniques.
- Maintained accurate records of visitor inquiries and services provided, contributing to operational efficiency.
- Streamlined communication between departments to facilitate timely responses to student needs and requests.
- Developed informational materials for visitors, improving accessibility of resources offered by the PARC.
- Handled high-pressure situations calmly and effectively, ensuring guest satisfaction at all times.
- Trained new desk staff members to provide consistent quality service across the team.
Hostess
The Mission Inn Restaurant
Riverside, CA
06.2024 - 08.2024
- Greeted and seated guests, ensuring optimal flow of restaurant operations.
- Managed reservations and waitlists using OpenTable software to enhance guest experience.
- Handled guest inquiries and complaints professionally, ensuring satisfaction and retention.
- Monitored dining area for cleanliness and readiness, enhancing overall ambiance.
- Developed strong relationships with regular patrons, fostering a welcoming atmosphere.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Point of Sale System Cashier and Food Handler
Kowabunga
San Bernardino, CA
09.2021 - 08.2023
- Processed customer transactions accurately using point-of-sale systems.
- Maintained organized and efficient checkout area to enhance customer experience.
- Assisted customers with product inquiries, providing knowledgeable recommendations.
- Implemented cash handling procedures, ensuring secure and accurate cash management.
- Resolved customer complaints effectively, enhancing overall satisfaction levels.
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Bachelors of Arts - Political Science, Public Administration Minor
San Diego State University
San Diego, CA05-2027
Skills
- Organizational proficiency
- Professionalism and courtesy
- Maintaining records
- Appointment scheduling
- Resourcefulness and initiative
- Customer service
- Problem-solving skills
- Time management
- Listening skills
- Hospitality services
- Cash handling
- Guest services
- Training and mentoring
- Clerical duties
- Sales expertise
Timeline
Welcome Desk Staff
San Diego State University, College Of PSFA
09.2024 - 05.2026
Hostess
The Mission Inn Restaurant
06.2024 - 08.2024
Point of Sale System Cashier and Food Handler
Kowabunga
09.2021 - 08.2023
Bachelors of Arts - Political Science, Public Administration Minor
San Diego State University
VOLUNTEER & COMMUNITY EXPERIENCE
- San Diego State University’s Alexander Hamilton Society, Member, 2025- present
- San Diego State Women’s Network Club, Member, San Diego, CA, 2024- present
- San Diego State University’s Political Science Society Organization, Member, 2023 - present
AWARDS
San Diego State’s College of Arts and Letters Dean’s List, December 2023 - present