Brooke Lightfoot
Tewksbury,MA
Summary
Developed strong communication and interpersonal skills in fast-paced customer service environment. Demonstrated ability to manage multiple tasks and provide exceptional service to guests. Friendly and customer-focused with natural ability to create welcoming environments. Possesses foundational knowledge of customer service principles and point-of-sale systems. Dedicated to enhancing guest experiences and maintaining positive atmosphere.
Overview
3
3
years of professional experience
Work History
Front of House Employee
Market Basket, MA
Wilmington, MA
06.2024 - 02.2025
- Assisted customers with inquiries and provided accurate information about menu items.
- Maintained cleanliness and organization of front-of-house areas to enhance guest experience.
- Collaborated with team members to ensure timely food and beverage service during peak hours.
- Resolved customer concerns promptly, ensuring satisfaction and encouraging repeat visits.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Learned and followed safety protocols related to food handling and customer interactions.
Ice Cream Maker
Dandelion
Tewksbury, MA
04.2024 - 09.2024
- Operated ice cream machines to produce high-quality frozen desserts.
- Assisted in ingredient preparation and measurement for various ice cream flavors.
- Maintained cleanliness and organization of production area following safety protocols.
- Collaborated with team members to streamline production processes and improve efficiency.
- Ensured compliance with health and safety regulations by adhering to proper food handling procedures at all times.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Improved team efficiency by assisting with the training of new staff members in ice cream making techniques.
Kitchen Cook
McDonald's
Tewksbury, MA
06.2022 - 10.2022
- Prepared meals according to recipes and food safety standards.
- Operated kitchen equipment including grills, ovens, and fryers efficiently.
- Maintained cleanliness of kitchen areas, adhering to health regulations.
- Assisted in inventory management, ensuring stock levels met demand.
- Supported training of new staff on kitchen procedures and protocols.
- Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
- Demonstrated excellent problem-solving skills under pressure, resolving issues efficiently while maintaining composed demeanor throughout busy shifts.
Education
High School Diploma -
Tewksbury Memorial High School
Tewksbury, MASkills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Multitasking and organization
- Health and safety
- Attention to detail
- Greeting guests
- Money handling
- Cleaning and sanitation
- Managing orders and deliveries
Timeline
Front of House Employee
Market Basket, MA
06.2024 - 02.2025
Ice Cream Maker
Dandelion
04.2024 - 09.2024
Kitchen Cook
McDonald's
06.2022 - 10.2022
High School Diploma -
Tewksbury Memorial High School