Brookelyn Cummins
Oxford,Ohio
Summary
A proven leader and effective problem-solver, I excel in high-pressure environments, as demonstrated at Creative Imaginations Childcare. Skilled in time management and customer service, I foster positive relationships and drive success through innovative strategies and a focus on continuous improvement. My approach has significantly enhanced both student and customer satisfaction, showcasing my adaptability and commitment to excellence.
Overview
5
5
years of professional experience
Work History
Lead Teacher
Creative Imaginations Childcare
04.2023 - 10.2024
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Worked one-on-one with students and student teachers to increase overall classroom success.
Costumer Service Representative / Warehouse Worker
Jay's Furniture Direct
05.2019 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Talawanda High School
Oxford, OH11-2022
Skills
- Time Management
- Problem-Solving
- Customer Service
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Computer Skills
- Organizational Skills
Accomplishments
- Worked one-on-one with neurodiversity students with autism.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Timeline
Lead Teacher
Creative Imaginations Childcare
04.2023 - 10.2024
Costumer Service Representative / Warehouse Worker
Jay's Furniture Direct
05.2019 - 04.2023
High School Diploma -
Talawanda High School
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