Brookelynn Lopez
La Porte
Summary
Enthusiastic customer service professional recognized for strong interpersonal skills and effective complaint resolution. Experienced in managing cash transactions and ensuring compliance with health regulations. Prepared to contribute to a team-focused environment.
Overview
5
5
years of professional experience
Work History
Customer Service Lead/ Waitress
Time Out
Deer Park
07.2023 - 07.2024
- Demonstrated strong interpersonal skills when interacting with customers.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Handled cash payments and reconciled daily transactions accurately.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Encouraged positive attitude among waiters towards customers by recognizing outstanding performances.
Hostess/Waitress
Texas Snowbirds
La Porte
02.2019 - 03.2023
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Maintained a clean and organized dining area.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Handled cash payments and reconciled daily transactions accurately.
- Took beverage orders and served drinks during peak meal times.
- Ensured compliance with health and safety regulations at all times.
- Stocked server areas with supplies before, during and after shifts.
Hairstylist
Love to cut
Baytown
01.2020 - 04.2021
- Consulted clients to determine desired hairstyles and hair care preferences.
- Managed appointment schedules to optimize service efficiency.
- Supported marketing efforts through social media promotions and client referrals.
- Greeted customers, answered phones and booked appointments.
- Organized scheduling of appointments throughout the day.
- Managed cash register transactions during checkout process.
- Demonstrated knowledge of health and safety regulations in the workplace.
Education
Some College (No Degree) - Cosmetology
San Jacinto College
Pasadena, Texas, TXSkills
- Customer service
- POS system operation
- Cash handling
- Health and safety compliance
- Conflict resolution
- Sales recommendations
- Time management
- Effective communication
- Active listening
- Greeting guests
Timeline
Customer Service Lead/ Waitress
Time Out
07.2023 - 07.2024
Hairstylist
Love to cut
01.2020 - 04.2021
Hostess/Waitress
Texas Snowbirds
02.2019 - 03.2023
Some College (No Degree) - Cosmetology
San Jacinto College