
Highly adaptable professional with over 9 years of customer service experience across various industries including Healthcare, Retail leadership and Real Estate sales. A fast learner with a "lead-by-example" philosophy, consistently exceeding sales targets and customer satisfaction benchmarks. Adept at managing high-volume operations and mentoring staff to provide personalized, expert-level service in evolving markets.
Provided personalized brand and product advice to meet individual patient wellness goals. Dispensed medical cannabis products in strict adherence to state health regulations. Managed inventory control for all medicinal products, ensuring accuracy and preventing discrepancies. Executed thorough ID verification and patient credential checks to ensure compliance with legal requirements. Exceed sales goals and improve profitability by aligning sales strategies and business plans with market trends.
Drove revenue growth by leading the Sales Team to exceed targets. Built and maintained strong client relationships, increasing customer loyalty.
Monitored competitor activities and adapted strategies to identify growth opportunities.
Ensured efficient store operations by leading a dedicated team focused on customer satisfaction. Resolved escalated customer queries swiftly, enhancing overall service quality. Trained new staff on company policies to uphold operational standards. Oversaw daily workflow through effective task assignment among team members. Cultivated positive work culture with team-building initiatives and clear communication. Maintained store inventory to deliver an exceptional guest experience.
Ensured strict quality control standards to uphold product integrity and safety in cannabis manufacturing. Managed inventory control for raw materials and finished goods, preventing discrepancies in production flow. Verified lot numbers and batch tracking data, achieving 100% compliance with state regulations and internal audits. Collaborated with production teams to enhance manufacturing processes while maintaining high-quality standards.
Ensured accurate documentation of patient information and prescription details in pharmacy system.
Managed inventory levels, restocking pharmacy supplies as necessary to meet demand. Educated patients on medication usage, side effects, and safety precautions. Maintained a clean, organized work environment adhering to safety standards.Prepared medications by counting, pouring, labeling, and verifying doses prior to dispensing. Performed data entry for patient profiles, billing information, and prescription orders into pharmacy software.