Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Brooklyn Barrow

Tulsa,OK

Summary

Dynamic and results-oriented professional with a proven track record in retail and hospitality, notably at Pandora. Excelled in enhancing customer experiences and sales through effective communication and upselling techniques. Demonstrated exceptional customer service and time management skills, contributing to significant improvements in customer satisfaction and sales performance.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Associate

Pandora
Tulsa, OK
12.2024 - Current
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Greeted customers and provided exceptional customer service.
  • Received and displayed product shipments on store retail shelves upon delivery.

Server

Hideaway
Broken Arrow, OK
10.2024 - 11.2024
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Provided exceptional service to high volume of daily customers.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.

Server

Louie's Bar And Grill
Broken Arrow, OK
10.2023 - 10.2024
  • Assisted in training new servers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Provided excellent customer service to ensure satisfaction.

Crew Member

Raising Cane's Restaurants
Broken Arrow, OK
10.2021 - 10.2023
  • Wiped down tables and equipment, swept and refilled stock.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.

Education

High School Diploma -

Tulsa Community College
Tulsa, OK

Skills

  • Promotional support
  • Retail loss prevention
  • Upselling
  • Verbal and written communication
  • Merchandising
  • Excellent communication skills
  • Time management
  • Money handling
  • Exceptional customer service
  • Outgoing personality
  • Brand promotion

Certification

  • Food handlers permit
  • Liquor license

References

References available upon request.

Timeline

Sales Associate

Pandora
12.2024 - Current

Server

Hideaway
10.2024 - 11.2024

Server

Louie's Bar And Grill
10.2023 - 10.2024

Crew Member

Raising Cane's Restaurants
10.2021 - 10.2023

High School Diploma -

Tulsa Community College

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Brooklyn Barrow