Brooklyn Caines
Charlotte,North Carolina
Summary
Personable Area Director
who is passionate
about the vision and values of the Brand.
Recognized for
surpassing goals and
influencing others through
servant leadership.
Vision: "Creating a culture of
servant leadership and southern Hospitality
Overview
12
12
years of professional experience
Work History
Assistant Manager
- Day to day responsibilities as TGM include training newly hired managers and keeping team on task to execute Gold standards which includes: Having Cleanest possible restaurant, Serving Food safe and fast, Following all company policies and procedures
- My team and I excel in maximizing bottom line profit, increasing YOY sales growth, and withholding low turnover rates
- Accomplishments achieved include: TET times consistently below the company standard of 190 seconds, maintaining food cost below the 1% company standard, 2 Gold Steritech Audtis, Training and developing over 40 managers for the company as a training manager- Including 2 general managers, and Top 10 in company’s 2017 Showbo competition.
Area Director
Bojangles
04.2020 - Current
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained new employees on proper protocols and customer service standards.
- Processed orders and issued documentation.
- Tracked hours and inventory usage, and prepared associated reports.
Training General Manager
Bojangles
03.2011 - 04.2020
- Hired as crew member in 2011 and worked way up to Shift manager
Education
High School Diploma -
East Rowan High School
East Rowan High School06.2013
Skills
- Serv Safe Certified
- Training Store Manager
- Hired, trained, and
- Developed over 40 managers
- 2 Gold Steritech Audits
- Team Building and development
- Problem-Solving
- Communication
- Teamwork
- Adaptability
- Expert with Microsoft office and hot schedules
- Calendar Planning and execution
- Customer Relations
Accomplishments
In 2021 opening two new stores within 3 month apart
Building a new team for reach restaurant
hiring 50+ empoyless for each location
Timeline
Area Director
Bojangles
04.2020 - Current
Training General Manager
Bojangles
03.2011 - 04.2020
Assistant Manager
High School Diploma -
East Rowan High School
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