Brooklyn Chandler
Minneapolis,MN
Summary
Dynamic and customer-focused professional with extensive experience at Caribou Coffee, excelling in exceptional customer service and effective time management. Proven ability to resolve conflicts and enhance team performance, contributing to a positive atmosphere. Skilled in cash handling and maintaining cleanliness, ensuring a welcoming environment for all patrons.
Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Diligent Desired Position with background in customer service and cashiering. Proven ability to handle transactions accurately and efficiently while maintaining positive customer experience. Demonstrated excellent communication and problem-solving skills in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Barista
Caribou Coffee
Minneapolis, MN
11.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Custodial Specialist
North Central University
Minneapolis, MN
01.2022 - 08.2024
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Conducted inventory management for cleaning supplies, maintaining adequate stock levels while minimizing waste.
- Improved facility safety by promptly addressing spills, hazards, or other potential risks as they arose.
- Coordinated efforts with building managers and administrators to address unique facility needs effectively.
- Streamlined cleaning processes for increased productivity and improved facility appearance.
- Contributed to a positive work environment through effective communication and teamwork among custodial staff.
- Enhanced cleanliness and safety by implementing efficient custodial practices in various facilities.
- Promoted a culture of continuous improvement among custodial staff by sharing best practices and seeking feedback from colleagues.
- Ensured compliance with local health regulations through diligent monitoring of sanitation standards in assigned facilities.
- Implemented waste management strategies, leading to reduced environmental impact and cost savings.
- Maintained a high standard of sanitation with the use of appropriate cleaning chemicals and equipment.
- Optimized daily schedules to maximize efficiency while still delivering high-quality service results.
- Provided excellent customer service, addressing inquiries and resolving concerns related to facility cleanliness promptly.
- Assisted in training new custodial staff members, ensuring adherence to established policies and procedures.
- Assisted in organizing special events or projects requiring additional custodial support on short notice.
Customer Service Cashier
Chick-fil-A
Muskogee, OK
12.2019 - 12.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Education
Creative Writing
North Central University
Minneapolis, MNFine Arts
Minneapolis College of Art And Design
Minneapolis, MNSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team leadership
- Adaptive and creative
- Order taking
- Cash register operation
- Decision-making
- POS systems
- Hospitality service expertise
- POS system operation
- Professional demeanor
- Quality control
- Inventory management
- Performance improvement
- New hire training
- Up-selling
- Ordering procedures
- Conflict mediation
- Sales expertise
Timeline
Barista
Caribou Coffee
11.2024 - Current
Custodial Specialist
North Central University
01.2022 - 08.2024
Customer Service Cashier
Chick-fil-A
12.2019 - 12.2023
Creative Writing
North Central University
Fine Arts
Minneapolis College of Art And Design