BROOKLYN DOWELL
Sulphur,LA
Summary
Enthusiastic worker bringing strong background in customer service, cashier work, and product handling. Skilled in merchandising and restocking and helping guests find items. Hardworking team member with proven dedication to customer satisfaction.
Overview
8
8
years of professional experience
Work History
Manager
Storage Sense
12.2024 - Current
- Assisted customers with unit selection, ensuring proper sizing and pricing based on their needs.
- Conducted auctions for delinquent accounts in accordance with legal guidelines while maintaining sensitivity towards affected customers.
- Handled financial transactions accurately, tracking revenue and expenses for budget management purposes.
- Maintained strict security measures to safeguard customer belongings and prevent unauthorized access to units.
- Managed daily operations for efficient facility management, ensuring a clean and well-maintained environment.
Customer Service Cashier
Neighborhood Mini Storage
05.2020 - 12.2024
- Handled cash, check, and card transactions and maintained balanced drawer
- Answered incoming phone calls to offer information to customers about available storage units, Uhaul equipment, and prices on shipping with FedEx as well as Ups
- Reported on supply inventory status and equipment maintenance needs
- Entered customer, product, and shipping information into PostalMate system
- Rented and cleaned facility units
Restaurant Server
Kyoto's Steakhouse
05.2019 - 03.2020
- Collaborated with hostesses and bus staff to report available tables or cleaning needs
- Explained wine, beer, and cocktail menu offerings and specials
- Communicated with guests to discover needs and preferences and made targeted menu recommendations
- Greeted and addressed guest requests to provide timely and personable service
- Explained menu item ingredients and preparation methods to assist decision-making for customers with dietary restrictions
- Addressed complaints or issues, escalating when necessary to restore customer satisfaction
- Processed guest payments and completed accurate cash, credit, and debit transactions
- Memorized menu offerings, restaurant promotions, and specials
Gas Station Cashier
Reladyne - Pumpelly oil LLC
08.2018 - 11.2018
- Balanced cash register and generated reports for credit and debit sales to accurately track revenue
- Liaised with management to assist with general operations, including maintaining fuel pumps and islands, handling fuel tank drop-offs, and processing paperwork
- Abided by city and state laws and regulations for selling tobacco products, and lottery tickets
- Carded customers for age-restricted products to comply with federal law and company standards
- Maintained clean and organized sales floor to promote excellent store appearance and meet and exceed customer expectations
Recreation Attendant
Sulphur Parks and Recreation
04.2017 - 05.2018
- Kept gym, lobby, and basketball court as well as other attractions clean for customer use
- Made guests feel welcomed and maintained fun atmosphere to encourage maximum spending
- Assisted guests with diverse entertainment needs, including offering information on area attractions and venues
- Announced and described park attractions to customers to entice customers to rides and games
- Kept the recreational areas secure by monitoring entrances and quickly handling conflicts between patrons
- Handled all administrative needs, including processing the ticket payments, issuing receipts and keeping detailed records of the daily attendance
- Assisted team members and managers with tasks to maintain productivity and meet project milestones
Education
High School Diploma - undefined
SULPHUR HIGH SCHOOL
Sulphur, LA05.2017
Skills
- Order coordination
- Telephone management
- Guest services
- Detail oriented
- Cash handling
- POS systems
- Customer service excellence
- Customer service
Timeline
Manager
Storage Sense
12.2024 - Current
Customer Service Cashier
Neighborhood Mini Storage
05.2020 - 12.2024
Restaurant Server
Kyoto's Steakhouse
05.2019 - 03.2020
Gas Station Cashier
Reladyne - Pumpelly oil LLC
08.2018 - 11.2018
Recreation Attendant
Sulphur Parks and Recreation
04.2017 - 05.2018
High School Diploma - undefined
SULPHUR HIGH SCHOOL
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