Cynthia Capellan

• Managed daily operations to ensure compliance with company policies and procedures.
• Trained and mentored team members on customer service best practices.
• Oversaw cash handling processes to ensure accuracy and uphold security standards.

Maintained oversight of cash vault operations to safeguard company assets.

Managed daily opening and closing procedures to maintain operational continuity.

Coordinated inventory management to ensure availability of products and services.

• Executed marketing calls to generate leads and enhance customer engagement.
• Resolved customer inquiries and complaints to ensure satisfaction and foster loyalty.

• Processed money transfers with Money gram.

• Coordinated orders for timely processing
• Delivered exceptional customer service to enhance satisfaction
• Managed cash drawer for accurate balancing
• Processed payments efficiently for customer transactions
• Handled cash register operations to ensure efficiency
• Processed check transactions, ensuring accuracy and compliance with procedures
• Managed cash handling processes to prevent errors
• Balanced cash drawer daily, maintaining precise funds handling and accountability
• Collected payments from customers for services
• Handled telephone communications efficiently for service improvement
• Assisted customers with inquiries and provided exceptional service experiences.
• Addressed customer complaints promptly, improving satisfaction and retention
• Resolved customer conflicts through effective communication
• Handled issue escalation to ensure timely resolutions
• Practiced professional phone etiquette during calls
• Demonstrated cultural awareness in customer interactions
• Strived to enhance customer satisfaction through service
• Customer relationship management (CRM)
• Operated point-of-sale systems to facilitate smooth transaction processing.
• Communicated policies and procedures clearly to customers for understanding.
• Cross-selling
• Retail merchandising
• Product merchandising
• Managed merchandise restocking to ensure availability
• Adaptability and flexibility
• Maintained data entry standards for record keeping
• Managed cash flow to maintain financial accuracy
• Collaborated with team members to maintain a clean and organized workspace.
• Communicated policies and procedures clearly to customers for understanding.
• Collaborated with team members to maintain a clean and organized workspace.
• Addressed customer complaints promptly, improving satisfaction and retention
• Maintained up-to-date knowledge of services offered at Payomatic Check Cashing.

• Reconcile cash drawers and prepare bank deposits regularly.
• Process daily cash transactions accurately and efficiently.
• Maintain organized cash office records for auditing purposes.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Greeted guests warmly and ensured smooth check-in and check-out processes.
• Maintained the front desk area, ensuring a welcoming and organized environment for guests.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Managed multi-line phone system, directing calls to appropriate departments efficiently.
• Achieved customer service goals, enhancing overall customer satisfaction.
• Scheduled, coordinated and confirmed appointments and meetings.
• Collected room deposits, fees, and payments.
• Ensured accurate cash handling and proactively checked bills for fraud.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Developed and managed relationships with customers to increase customer loyalty.
• Met customer service goals and exceeded customer expectations.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Answered product questions using knowledge of sales and store promotions.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Utilized POS system to handle customer cash and credit card transactions.
• Used POS system to enter orders, process payments and issue receipts.
• Processed room deposits, fees, and payments efficiently to streamline transactions.
• Processed customer orders and accurately handled payment transactions.
• Handled cash with high accuracy and took care to check bills for fraud.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Counted money in drawers at beginning and end of each shift.
• Handled assignments independently with good judgement and critical thinking skills.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Demonstrated self-sufficiency by completing assignments without supervision. with good judgement and critical thinking skills.
• Completed all tasks in compliance with company policies and procedures.
• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Organized, maintained and updated information in computer databases.
• Handled collection of payments, ensuring correct transaction types were recorded., processed transactions and updated relevant records.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Collaborated with housekeeping to ensure rooms met quality standards before guest arrival.
• Greeted guests warmly and ensured smooth check-in and check-out processes.
• Managed multi-line phone system, directing calls to appropriate departments efficiently.
• Coordinated guest reservations using hotel management software for optimal scheduling.
• Handled guest inquiries and resolved complaints promptly to enhance satisfaction.
• Collaborated with housekeeping to ensure rooms met quality standards before guest arrival.
• Maintained the front desk area, ensuring a welcoming and organized environment for guests.
• Answered incoming calls, redirected callers to appropriate personnel and took messages.

• Assisted customers in selecting denim styles and sizes.
• Handled cash transactions and processed credit card payments efficiently.
• Maintained organized and visually appealing merchandise displays.