Brooklyn Dulgar
Las Vegas,NV
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
7
7
years of professional experience
Work History
Casino Services Supervisor
Caesars Entertainment
Las Vegas, NV
11.2021 - Current
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Hotel Manager- LINQ & Paris Hotel
Caesars Entertainment
Las Vegas NV, NV
04.2019 - 11.2021
- Developed and implemented hotel policies and procedures.
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Assigned duties and monitored performance of all employees in the hotel.
- Maintained high standards of quality control, hygiene, health and safety.
Guest Services Manager
Caesars Entertainment
Las Vegas, NV
07.2017 - 04.2019
- Ensured guests received excellent service by developing and maintaining positive relationships with customers.
- Monitored customer satisfaction levels through surveys, guest comments and feedback.
- Organized and supervised the daily activities of front desk staff to ensure efficient operations.
- Conducted audits of call center agents' interactions with customers for quality assurance purposes.
- Implemented innovative solutions that improved efficiency across the entire call center department.
Education
High School Diploma -
Durango HS
Las Vegas06-2010
Skills
- Operations Management
- Data Analytics
- Business Development
- Process Improvement
- Strategic Planning
- Schedule development
Timeline
Casino Services Supervisor
Caesars Entertainment
11.2021 - Current
Hotel Manager- LINQ & Paris Hotel
Caesars Entertainment
04.2019 - 11.2021
Guest Services Manager
Caesars Entertainment
07.2017 - 04.2019
High School Diploma -
Durango HS
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