Brooklyn Dye
Harrisonburg,VA
Summary
Dynamic business owner and former Customer Service Associate at Wawa, skilled in bilingual communication and customer satisfaction, and extensive patience with customer social interactions. Proven ability in employee development and social media marketing, highly experienced with facilitation of customer demands and inquiries, enhancing client experiences and achieving team goals. Successfully crafted and marketed handmade earrings while donating half of earnings to support families in need, as well as interacting frequently with her community.
Overview
3
3
years of professional experience
Work History
Business Owner
E For Earrings
10.2025 - Current
- Craft handmade earrings and sell at various pop-up markets both on and off campus
- Donate half of all my earnings to a local organization, which provides families in need with special services for children with disabilities
Customer Service Associate
Wawa
07.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted with language barriers and servicing Spanish-speaking customers
- Frequently covered beverage, deli, and janitorial services when needed.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Assisted in the training of new-hires at our store.
- Often took important additional shifts at various Wawa locations
Education
High School Diploma - Communication Sciences And Disorders
James Madison University
Harrisonburg, VA05-2028
High School Diploma -
Unionville High School.
Kennett Square05-2024
Skills
- Bilingual (English/Spanish)
- Customer Service
- Communication facilitation
- Sales oversight
- Financial administration
- Employee development
- Social media marketing
Accomplishments
- Two Semester Dean List Streak
- Small Business Owner
- Vocalist/Bassist in an on-campus band
- Successfully donated over $200 in Fall 2025 semester to low-income families with disabled children
- Volunteered over 50+ hours since Fall 2025
Affiliations
- National Student Speech Language Hearing Association
- Student Made Madison
- JMU Boarderline
- Port Repiblic Band
Languages
English
Native or Bilingual
Spanish
Professional Working
Interests
- Vocalist/Bassist in local band
- Artist/Painter
- Boxing
- Dancing
- Volunteer work
- Hiking/Climbing
Timeline
Business Owner
E For Earrings
10.2025 - Current
Customer Service Associate
Wawa
07.2023 - Current
High School Diploma - Communication Sciences And Disorders
James Madison University
High School Diploma -
Unionville High School.