Jan Carlos Macfie
Elgin
Summary
Detail-oriented and customer-focused professional with over three years of experience in technical troubleshooting, emergency response, and regulatory compliance. Solid background in HVAC service and municipal code enforcement, demonstrating a proven ability to maintain composure in high-stress situations while adhering to strict safety protocols and accurately documenting incidents. Eager to contribute as a Bilingual Monitoring Representative at ADT, utilizing technical expertise, effective communication skills, and strong decision-making capabilities to enhance customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Owner
Lawton Kwik Dry
03.2025 - 11.2025
- Developed and implemented operational strategies to enhance business efficiency.
- Managed daily financial transactions and maintained accurate accounting records.
- Oversaw inventory management, ensuring optimal stock levels and timely restocking.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Consulted with customers to assess needs and propose optimal solutions.
HVAC Service Technician
Robinson Air
06.2022 - 12.2024
- Responded to urgent service and system failure calls under time-sensitive conditions.
- Troubleshot electrical, mechanical, and control systems using structured diagnostic processes.
- Communicated clearly with customers during stressful situations in English and Spanish.
- Followed strict safety, compliance, and procedural guidelines.
- Accurately documented service activities and resolutions.
Code Enforcement Officer
City of Lawton
06.2021 - 06.2022
- Conducted inspections to ensure compliance with municipal safety codes.
- Responded to public complaints and escalated issues appropriately.
- Prepared detailed reports for legal and administrative use.
- Collaborated with city officials and external agencies.
Education
HVAC Certification -
Pinnacle Career Institute
Kansas City, MO08.2024
Code Enforcement Certification -
Moore Norman Technology Center
Norman, OKHome Inspection Certification -
Inspection Certification Associates
Lawton, OKSkills
- Technical Troubleshooting
- Customer Service & De-escalation
- Bilingual Communication (English/Spanish)
- Call Handling & Multi-Tasking
- Incident Documentation & Reporting
- Safety & Compliance Procedures
- Time Management & Shift Flexibility
- Digital Documentation & Reporting
- Multi-Screen Navigation
- Microsoft Office
- Patience and tact
- Attention to detail
Certification
- EPA 608 Universal
- OSHA 10
- Lockout / Tagout
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Business Owner
Lawton Kwik Dry
03.2025 - 11.2025
HVAC Service Technician
Robinson Air
06.2022 - 12.2024
Code Enforcement Officer
City of Lawton
06.2021 - 06.2022
Code Enforcement Certification -
Moore Norman Technology Center
Home Inspection Certification -
Inspection Certification Associates
HVAC Certification -
Pinnacle Career Institute