Brooklyn Hagblom
Dripping Springs,TX
Summary
Voracious reader on the track of editing, publishing, and journalism. Interested in an environment I'm passionate about, surrounded by books. I was enthralled to discover that the library is hiring. I couldn't apply fast enough. I'd love this opportunity. I'm a young, fit person, capable of the physical tasks required. I understand computer systems, and use them regularly.
High energy restaurant worker, skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits, and customer desires. Calm and level-headed in all types of situations.
Upbeat hostess, excels in assisting customers and coworkers. Experienced in pleasant seat management, reservation placement, and event coordination. Finds value in creating a welcoming atmosphere. Team-player quick, to assist & take initiative in support of FOH Manager.
Overview
3
3
years of professional experience
Work History
Host, To-Gos
Flores Mexican Restaurant
05.2022 - Current
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted managers with quickly resolving service and food-related issues.
- Greeted customers warmly upon arrival and provided friendly attentiveness throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Used cash registers and credit card machines to cash out customers.
Floral Event Breakdown
Strike
11.2021 - 06.2023
- Coordinated with wedding planners
- Manual labor
- Organized product
- Self directed
- Assigned to work with a variety of characters
- Worked undesirable Hours
Waitress
Oak Creek Cafe
12.2020 - 05.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
Dripping Springs High School
Dripping Springs, TX05.2023
Skills
- Customer Service
- Able to reciprocate and accommodate customer requests
- Ability to work well under pressure
- Active listening skills
- Well organized
- Complex Problem-Solving
- Accurate Money Handling
- Performance Improvement
- Complaint Resolution
- Self Motivated
- Fast Learner
- Able to give clear instruction and supervision to new employees
- Capable of handling tasks without direct supervision
Languages
German
Elementary
Timeline
Host, To-Gos
Flores Mexican Restaurant
05.2022 - Current
Floral Event Breakdown
Strike
11.2021 - 06.2023
Waitress
Oak Creek Cafe
12.2020 - 05.2022
High School Diploma -
Dripping Springs High School
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