Open To Work
Brooklyn Hartlage
Vine Grove ,KY
Summary
Experienced manager with a strong background in customer service, team leadership, and overseeing smooth business functions in a fast paced environment. Skilled in handling guest concerns, managing staff schedules, processing payments, answering phones, and maintaining a welcoming atmosphere for customers. Proven ability to stay organized under pressure, multitask efficiently, and provide excellent communication and hospitality skills. Seeking to bring strong customer service experience and professionalism to IHG Army Hotels.
Overview
9
9
years of professional experience
Work History
Manager
Blazers Fun Zone
08.2017 - 05.2026
- Managed daily opening and closing operations, including counting drawers, balancing tills, and preparing all equipment for business operations
- Served as a key holder responsible for opening the facility, ensuring all attractions and systems were operational and ready for customers
- Resolved customer concerns and conflicts professionally while maintaining a positive guest experience
- Created employee schedules and assigned workstation placements
- Maintained, organized, and filed company paperwork and records accurately
- Supervised and monitored employees to ensure productivity, safety, and adherence to company policies
- Conducted inventory and tracked supplies for multiple departments within the facility
- Assisted across all areas including kitchen, skating rink, admissions, laser tag, and ropes course as needed
- Answered incoming phone calls, took messages, and coordinated birthday party bookings both online and over the phone
- Provided strong leadership in a fast-paced, customer-focused entertainment environment
Receiving Clerk
APL Logistics
02.2022 - 04.2023
- Processed and completed receiving documentation using SAP software to ensure accurate inventory and contract records
- Coordinated with truck drivers regarding trailer placement and assigned docks based on incoming materials and warehouse needs
- Communicated with other warehouse locations and departments regarding shipments, materials, and delivery schedules
- Entered and maintained truck delivery and inventory data using Microsoft Excel
- Verified and double-checked incoming shipments for accuracy, quality, and proper documentation
- Maintained a clean and organized office environment
- Assisted other departments based on company needs
Veterinary Technician
Midway Veterinary Clinic
07.2021 - 11.2021
- Administered vaccinations and medications to ensure optimal health of animals
- Assisted veterinarians in surgical procedures and patient examinations
- Monitored vital signs during anesthesia for safety and recovery
- Educated pet owners on proper care, nutrition, and preventive measures
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times
- Restrained animals to protect veterinarians from potential harm
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave
Education
High School Diploma -
Meade County High School
Brandenburg, KY05.2019
Skills
Cash Handling skills
Conflict resolution abilities
Friendly, positive attitude
Customer service
Telephone etiquette
Attention to detail
Timeline
Receiving Clerk
APL Logistics
02.2022 - 04.2023
Veterinary Technician
Midway Veterinary Clinic
07.2021 - 11.2021
Manager
Blazers Fun Zone
08.2017 - 05.2026
High School Diploma -
Meade County High School