BROOKLYN HEIM
Summary
Dedicated and results-driven professional with10+ years of experience in fast-paced, customer-focused environments. Proven expertise in team leadership, multitasking, and building positive customer relationships. Known for excellent communication, attention to detail, and the ability to resolve challenges quickly and effectively.
Overview
3
3
years of professional experience
Work History
Bartender
Doggie's Pub
09.2023 - Current
- Deliver exceptional service by engaging guests with warm and personalized conversations, driving loyalty and repeat business
- Operate efficiently in a high-volume, fast-paced environment, managing simultaneous orders while maintaining accuracy
- Handle POS transactions, manage cash/credit card payments, and ensure proper reconciliation at the end of shifts
Head Bartender
The Phyrst
05.2022 - 07.2023
- Oversaw inventory management, including ordering, restocking, and reducing waste to optimize costs
- Trained and mentored new bartenders, improving service efficiency and team performance
- Enhanced guest experience by organizing events and making drink recommendations tailored to customer preferences
- Streamlined bar operations through effective organization and cleanliness, maintaining a professional atmosphere
Wait Staff Member/Bartender
Gigi's Southern Table
09.2021 - 05.2022
- Provided high-quality table and bar service, ensuring food and drinks were delivered promptly and professionally
- Trained new team members on company policies and guest service standards, maintaining consistency in operations
- Developed expertise in menu knowledge, upselling, and processing secure POS transactions
- Maintained a clean and organized workspace to support seamless customer experiences
Education
Bachelor of Science - Criminology
The Pennsylvania State University
University Park, State College, PA12.2024
Skills
- Decision Making & Problem Solving
- Effective Multitasking in High-Volume Settings
- Customer Relationship Building
- POS Systems Operation
- Training & Mentoring Teams
- Patience, Tolerance & Attention to Detail
- Strong Communication
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
ADDITIONAL INFORMATION
- Recognized for strong leadership, adaptability, and customer-centric focus in hospitality roles.
- Experienced in conflict resolution and team collaboration to achieve organizational goals.
Community Service
Students' Restorative Justice Initiative Executive Team, Community Chair/Treasurer, 2020, 2022, Composed professional emails to secure donations, coordinate guest speakers for events, and support organizational growth., Maintained accurate financial records, collaborating with the Penn State ASA office to complete contracts and ensure timely payments to guest speakers., Trained and certified in conducting restorative circles, promoting conflict resolution and restorative practices within the community.
Timeline
Bartender
Doggie's Pub
09.2023 - Current
Head Bartender
The Phyrst
05.2022 - 07.2023
Wait Staff Member/Bartender
Gigi's Southern Table
09.2021 - 05.2022
Bachelor of Science - Criminology
The Pennsylvania State University
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