Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooklyn Garcia

New Braunfels

Summary

Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.

Overview

5
5
years of professional experience

Work History

Server/Bartender

Twin Peaks
Live Oak
03.2023 - Current

With TABC and food handling certification I get to take food orders at the bar and table, sometimes both.

Mixing and serving drinks to customers. Alcoholic or non-alcoholic beverages, creativity spews.

Customer service is a big part of my role by providing the best experience for the guests, hospitality is key important thing when dining out.

Easy conversation with guests is immensely important, this key factor has grown into my persona over time. Especially important when pushing for top self and upselling for higher sales.

  • Garnished dishes and beverages to serve visually appealing menu items.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Trained new employees on restaurant procedures and plating techniques.
  • Assisted in training new servers.
  • Worked effectively in team environments to make the workplace more productive.

Fast Food Worker

Five Guys
New Braunfels
12.2022 - 01.2023
  • Greeted customers to take food orders and provide information about menus.
  • Coordinated with suppliers to ensure timely delivery of fresh ingredients.
  • Kept customer and food preparation areas clean and well-organized.
  • Trained new employees on proper use of kitchen equipment and safety protocols.
  • Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
  • Tailored orders to address customer allergies and gluten concerns.
  • Provided quality customer service by adhering to company policies and procedures.
  • Followed all health department guidelines for safe food handling practices.

Front Desk

New Braunfels Cardiology
New Braunfels
02.2020 - 10.2022
  • Recognized by management for providing exceptional customer service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Education

Some College (No Degree) - Nursing

University of The Incarnate Word
San Antonio, TX

Skills

  • Table resetting
  • Team member support
  • Daily specials memorization
  • Order delivery practices
  • Food inspection
  • Calm demeanor
  • Hospitality service expertise
  • Positive guest interactions
  • Food safety
  • Multitasking and organization
  • Safe food handling
  • Food sales and promotion
  • Server training
  • Performance improvement
  • Liquor, wine, and food service
  • Allergy awareness
  • Guest engagement
  • Point of sale (POS) system operations
  • Check payment processing
  • Suggestive selling
  • Strong work ethic

Timeline

Server/Bartender

Twin Peaks
03.2023 - Current

Fast Food Worker

Five Guys
12.2022 - 01.2023

Front Desk

New Braunfels Cardiology
02.2020 - 10.2022

Some College (No Degree) - Nursing

University of The Incarnate Word
Brooklyn Garcia