Brooklyn Hicks
Grove City,Ohio
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
5
5
years of professional experience
Work History
Account & Customer Support Representative Sr
Morgan Stanley
Columbus, Ohio
02.2023 - 04.2024
- Addressed incoming phone calls concerning various service inquiries on Morgan Stanley accounts
- Achieved excellent customer satisfaction by providing accurate and efficient responses, while exceeding key department performance metrics
- Offered assistance across various segments such as Morgan Stanley Cash Management offerings, client website functionalities (Morgan Stanley Online), mobile application usage, and general account or finance-related queries.
- Provided support to branch members by reviewing and facilitating the opening of Morgan Stanley account applications.
- Assisted customers with product information, pricing, billing, and troubleshooting.
- Performed administrative duties such as data entry, filing, and document preparation.
Fraud Specialist
JP Morgan Chase
Columbus, Ohio
01.2022 - 04.2023
- Exhibits expertise in customer engagement by effectively communicating, negotiating, and making impactful decisions
- Demonstrated resiliency and extreme adaptability in a fast-paced environment, successfully navigating multiple technologies.
- Exhibits ownership of each customer interaction through respectful and empathetic responses
- Works independently and in team environments
- Investigated and analyzed complex financial transactions for evidence of fraud.
- Performed data analysis to identify patterns or trends indicative of potential fraudulent activity.
- Reviewed customer accounts, documents and electronic records to detect suspicious activities.
Laboratory Technician
Adelyn Biosciences
Columbus, Ohio
01.2021 - 01.2022
- Maintained adequate stock levels through efficient supply ordering processes
- Attended supplemental training programs to develop and strengthen industry expertise.
- Handled administrative tasks for laboratory staff and overall operations
- Performed routine checks on sensitive lab equipment to achieve consistent and high-performing functionality
- Disposed of laboratory materials and samples using well established guidelines and instructions
- Supported cleanliness and health standards to foster safe and effective sample analysis
- Cleaned and prepared lab equipment for solutions, specimens, and samples
- Performed daily housekeeping tasks driving efficient laboratory operations
Debt Collection
Transworld Inc
Columbus, Ohio
05.2019 - 04.2020
- Successfully managed negotiations for payments while building strong customer rapport
- Engaged in phone conversations with customers, following established guidelines and standards for prompt payment
- Implemented effective strategies to enhance collection efforts while maintaining a professional and persuasive approach
- Effectively managed customer relationships to minimize bad debt exposure.
- Ensured compliance with applicable laws concerning debt collection practices.
- Drafted letters and other correspondence related to debt collection efforts and client disputes.
- Ensured compliance with Fair Debt Collection Practices Act regulations at all times.
Education
High School Diploma -
Early College Academy
06-2015
Skills
- Data Entry
- Strong Organizational Skill
- Time Management
- Data Collection
- Microsoft Office Suite
- Communicating for Impact
- Multitask
- Problem Solving Skills
- Customer Service Skills
- Attention to Detail
- Critical Thinking
- Collaborating for Results
Timeline
Account & Customer Support Representative Sr
Morgan Stanley
02.2023 - 04.2024
Fraud Specialist
JP Morgan Chase
01.2022 - 04.2023
Laboratory Technician
Adelyn Biosciences
01.2021 - 01.2022
Debt Collection
Transworld Inc
05.2019 - 04.2020
High School Diploma -
Early College Academy
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