Reliable Customer Service Representative with an extensive track record in demanding sales and account management environments. Strong presenter, communicator, and problem solver working effectively and productively with diverse customers and individual needs. A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hi, I’m
JoLyn Lindquist
New London,MN
Summary
Overview
13
years of professional experience
Work History
Procore TechnologiesNew London, United States
Sr. Customer Support Technician / Integration Support Specialist
10.2016 - 01.2023
Job overview
- Build a loyal client base by working to resolve problems and improve customer satisfaction via phone calls, Zoom meetings, chats, and emails
- Resolved Tier 3 support problems and questions around Procore and the products they integrate with
- Work with a small team to build with the integration and training of new platforms
- Work directly with Product development team to create the Windows import application
- Document details of all client interactions so they can be used as a reference in the future as well as allow other teams to see patterns in client's questions
- Help clients understand technical terms and procedures
- Coach new employees into successful task prioritization
- Deliver in-depth training sessions to 20+ employees both in-person and via Zoom
- Created cases in Jira for developers to collaborate on.
Night Life Limousine
Co-Owner
05.2010 - 05.2017
Job overview
- Created and implemented marketing and advertising strategies for strategic growth and to support the company's revenue goals
- Cultivated and maintained strong industry relationships and customer partnerships to capitalize on opportunities and maximize business success
- Created communication strategies to meet client objectives
- Reconciled monthly statements and transactions to keep records accurate and current.
Education
Ridgewater: Willmar, MN
Graphic Design: Associate of Arts
University Overview
Code Academy
Intro to HTML
University Overview
Skills
- Software testing
- Team building
- Creativity
- Data entry
- Attention to Detail
- Time management
- Design Principles
- Inbound and Outbound Calling
- Data Entry
- Complaint Resolution
- Problem-Solving Abilities
- Customer Relations
- Customer Service
- Spreadsheets
- Client Relations
- Technical Support
- Customer support
- Customer technical support
- Social development and integration
- Classroom support
- Educational assistance
- Conflict resolution techniques
- Activity Planning
- Schedule Management
- Skill building
Programs Frequently Used
Programs Frequently Used
Adobe Design Suite
Headrush
Google Suite
Slack
Zoom
Canva
Volunteer Work
Volunteer Work
- Dream Technical Academy
At Dream, I worked with 7-12 grade students to succeed in school by helping them with life skills as well as career skills.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
It's better to have tried and failed than to live life wondering what would have happened if I had tried.
Timeline
Sr. Customer Support Technician / Integration Support Specialist
Procore Technologies
10.2016 - 01.2023
Co-Owner
Night Life Limousine
05.2010 - 05.2017
Ridgewater: Willmar, MN
Graphic Design: Associate of Arts
Code Academy
Intro to HTML
Similar Profiles
Erik HansenErik Hansen
Enterprise Account Executive at PROCORE TECHNOLOGIESEnterprise Account Executive at PROCORE TECHNOLOGIES
Josh SmarrellaJosh Smarrella
Manager, SMB Sales at Procore TechnologiesManager, SMB Sales at Procore Technologies
Anna BarnesAnna Barnes
Customer Success Engineer, Public Sector at Procore TechnologiesCustomer Success Engineer, Public Sector at Procore Technologies
Arturo CruzArturo Cruz
Senior Product Support Engineer at Procore TechnologiesSenior Product Support Engineer at Procore Technologies
Carter ThompsonCarter Thompson
Food Service Worker at Danielle DavisFood Service Worker at Danielle Davis